CRM News: Hot Topics

Steve Jobs Conquers the Decade - Now What?
November 07, 2009

Now that Fortune has named Apple CEO Steve Jobs CEO of the decade, where will he go from here? Throughout his career, Jobs has typically led the market, bringing out products that consumers didn't know they wanted until they saw them -- products like the iPhone and iPod touch, for instance. He will probably continue doing so, but in the future he may delegate more responsibilities.

Windows 7 Flies Off the Shelves
November 06, 2009

Sales of Microsoft's Windows 7 boxed software over the first three days of its release have vastly surpassed those of its predecessor, Vista, for the same time period, according new figures from the NPD Group. Specifically, NPD's weekly tracking service is reporting that Windows 7 software sales in the U.S. were 234 percent higher for those three days, compared with Vista's sales.

CRM for Financial Services, Part 1: Unmet Potential
November 06, 2009

The chastening effect of the recession has many financial services firms taking a cautious view of future CRM investments. One reason is that these firms are husbanding their resources. Another is a growing awareness that investments in CRM by the financial sector have not been all that successful.

Cyber-Meltdown: Managing the Message When IT Hits the Fan
November 06, 2009

It started as an act of Web site defacement by some anti-capitalist zealots, attacking one of Canada's largest multinational corporations. You know the kind -- they've got their fingers in all kinds of business pies, from airplane parts to media content to their own very popular brand of hand sanitizer.

Let's Give the iPhone Hackers a Big Round of Applause
November 06, 2009

I'm the kind of guy who rarely bothers to hack my devices. By "hack," I mean use the hacks and instructions of those who are much more intrepid than I. Tinkering with a device that I shelled out hundreds of dollars for, if not more, isn't something I take lightly. If I break it, I've not only lost usage of the device, I'm out of the money, too. If I had a bigger bank account, I might be more cavalier about it all.

New Study Finds Canned Food Laced With Toxic Chemical BPA
November 05, 2009

Consumer Reports has unleashed its findings on toxic levels of Bisphenol A in food packaging on a largely unsuspecting public. Before the report, many felt the BPA danger had passed with the introduction of BPA-free baby bottles and so-called microwave-safe plastics. Not so, says the report: Certain canned foods contain high levels of BPA.

Free Flow of Internet Traffic Requires Sensible Road Rules
November 04, 2009

Free marketeers' primary argument against Net neutrality is that a government watchdog role in protecting neutrality is bound to be "political" -- and that any government agency will ultimately start a slippery slide to full-bore regulation of the Internet. This all-or-nothing approach is a false choice.

Social CRM: Size Matters
November 03, 2009

There's no longer any debate about whether social media's going to have a huge impact on CRM. Social media's a little different than the usual emerging business technology, mostly because it didn't begin as a business technology. It started with consumers -- and how they use it varies dramatically.

Windows 7 Takes Back Mac Switchers and Other Reasons for Hope
November 02, 2009

Last month was fascinating for me. Not only was Windows 7 launched, but it appeared last week that because so many Mac users were installing Windows 7, some huge enterprise servers crashed. In addition, I got a chance to see Yahoo's new CEO Carol Bartz in action, and was both impressed with her and a little disappointed in the event.

Facebook: Too Big to Care?
October 30, 2009

A tweet and a status update tell Facebook's story after a week of very unsociable social media slip-ups for Mark Zuckerberg's company. The tweet: "Dear Facebook: Stop sucking, you're making Twitter look reliable." The status update: "[Name withheld] knows FB has its downside, but I just got friended by somebody that, to me, makes Facebook totally worthy [sic] it!!!" And there you have it.

What the iPhone Needs to Keep the Android Hordes at Bay
October 30, 2009

A couple of days ago, a friend was trying to key my email address into his aging feature flip cellphone. He was muttering about how painful the process was and how stupid the phone was, and he remarked that he was getting a new phone for his birthday -- can't wait. Me, being the tech-curious guy I am, asked him what he wanted. "I don't know," he asked. "What do you recommend?"

Flu-Related Telecommuting Could Clog Web Traffic, Feds Warn
October 29, 2009

Talk of a flu pandemic has evolved into a bit of flu panic. Rumors fly as some people die and others deny. Much of this fevered buzz is on and around the Internet. The fear that the Internet itself will crash is growing. The alarm is based on the presumption that as the flu spreads, so does the base of home telecommuters, placing such a burden on the Internet that the whole World Wide Web will topple.

Google Voice Whittles Blocked Number List to Under 100
October 29, 2009

Google said late Wednesday that its free messaging and calling service, Google Voice, blocks calls to fewer than 100 specific phone numbers likely to be adult chat lines and free conference call services. The company made the disclosure in a letter to the Federal Communications Commission.

How to Solve the Net Neutrality Issue
October 28, 2009

The FCC recently voted to move forward on a rule-making process that could lead to new government regulations for the Internet. It claims to be supporting only "neutrality," but even key players seem confused. The Open Internet Coalition says neutrality "is about keeping the hands of several powerful network operators -- AT&T, Verizon and Comcast -- off the Internet.

Laptop Distraction Caused Pilots to Miss Radio Alerts?
October 27, 2009

Two Northwest Airlines pilots who flew 150 miles past their destination because they were focused on laptop computers instead of cockpit displays may have opened a new avenue of concern for safety regulators -- distracting personal electronic devices on the flight deck.

Facebook Users Balk at New Dual-Feed Design
October 26, 2009

Facebook has tweaked its home page once again -- this time offering users two different feeds: The News Feed features updates ranked according to what Facebook determines to be the most enjoyable or important content posted by a user's friends. The Live Feed, which consists of all of the real-time updates from the user's network, includes a larger assortment of information.