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Judge Takes Oracle Attorney to Task Over Importance of 9 Lines of Code May 16, 2012 
After months of legal wrangling between technology titans Oracle and Google, phase two of the case has headed to the jury, where 11 good people will decide whether Google actually infringed on Java-related patents, and more importantly whether this was a threat to Oracle's business. The two patents in question were actually acquired by Oracle when it bought Java maker Sun Microsystems more than a year after Google launched its first Android handset.
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The Rise of Open Source May 16, 2012 
SugarCon, the SugarCRM user meeting held in San Francisco a couple of weeks ago, did some important things for Sugar. It was a coming out party of sorts for a company with a distinct business model and strategy, namely open source. It was also validation of that strategy and, for many, a new realization of what open source means.
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Facebook's Future May Still Be in Play May 15, 2012 
Half of Americans believe the social network giant Facebook is just a passing fad, and a similar number believe the expected asking price in its upcoming IPO is too high, according to a new poll. Since the dot-com boom of the 1990s ended with a dot-com bust, many once-dominant players have fallen by the wayside. Will Facebook share their fate?
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Muddy Road Ahead for Yahoo? May 14, 2012 
Embattled Yahoo has a new interim chief executive. It announced Sunday that Ross Levinsohn, the company's global media leader, would take over as interim CEO following Scott Thompson's departure. Thompson's exit comes amid controversy over an unearned computer science college degree listed on his resume. Also leaving the company are several board members.
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Cofounder's Renunciation of US Citizenship Unlikely to Hurt Facebook IPO May 14, 2012 
Facebook cofounder Eduardo Saverin, a Brazilian native who is currently a resident of Singapore, has given up his U.S. citizenship. The widely-held assumption is that Saverin wanted to escape the tax liability he would assume from the Facebook initial public offering, expected as early as this week, by becoming a citizen of Singapore.
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Pulling a Zuckerberg, or How to Kill a $100B IPO May 14, 2012 
Last week was rather quiet except for the increasing drama surrounding Facebook and what was to be their $100B IPO. It could still be, but thanks to its young, inexperienced, and clearly still-maturing CEO, it found itself digging out of an avoidable hole. Its experienced executive team was by all reports doing a terrific job until Zuckerberg decided to show up at an IPO pitch in a hoodie.
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Windows RT and the Dastardly Browser-Exclusion Deed May 14, 2012 
Life is never dull here in the world of technology, but some weeks it's hard to remember that this is actually the real world, and not some epic tale of the battle between good and evil. We've seen plenty of examples of good pulling ahead in the struggle in recent weeks, of course -- but there's never any shortage of dastardly deeds being committed, either.
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NAD Finds Oracle's Pants on Fire May 12, 2012 
It pays to advertise, right? Not necessarily, as Oracle found out when it tangled with IBM recently over advertisements in which Oracle claimed its servers were faster and much less expensive than IBM hardware. Unlike Oracle's headline-grabbing Java copyright and patent infringement suit against Google, Big Blue didn't spend big bucks to take on Oracle in court.
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Under Zuckerberg's Hoodie May 11, 2012 
The Facebook IPO roadshow -- a crucial time for the company -- is well under way, and the company's CEO has been in the spotlight. It was no doubt expected that Mark Zuckerberg would ditch his trademark hoodie for attire more befitting the circumstances, but no. At the few events Zuckerberg has attended, including the launch event in New York, he has sported the hoodie.
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Oracle, Google Take Swings in Round 2 May 10, 2012 
The Oracle v. Google copyright infringement and patent violation trial is continuing with the second phase, despite key unresolved issues from the copyright portion of the case. Following the jury's partial verdict earlier this week, Google is seeking a new trial on the copyright phase. Meanwhile, as arguments over whether Google infringed on Oracle's Java patents get under way, it is clear that the jury will be presented with much of the same testimony and evidence.
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When Your Business Goofs, CRM Can Be Your Best Friend May 10, 2012 
There are three things certain in life. We all know the two cited by Benjamin Franklin, but there's a third certainty that we all face regularly and have to cope with constantly. That's the certainty that we'll make mistakes. Everyone makes them; if it hasn't happened to your business, you haven't been in business long.
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iPad: Desperately Seeking Guest Mode May 10, 2012 
After you get over the worry that kids or grandmothers are going to drop your iPad and then accidentally trod on it or stab it with the leg of a walker, other problems quickly arise: For instance, what sort of iMessage or Reminder is going to pop up from your crass buddy and mortify your grandma? Which email from the friend who won't stop sending the joke emails is going show up in front of a kid?
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Will Apple or Google Buy Sprint to Break Into the Wireless Network Biz? May 10, 2012 
Recently, I gave a speech at a company and one of the executives raised an interesting question: Will Apple or Google -- or both -- enter the wireless networking fray, just as both have become competitors in the smartphone side of the business? I believe the answer is yes. How is the question.
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E-Commerce Companies Pleasing Customers More Than Ever May 09, 2012 
E-tailers are getting better and better at making their customers happy, according to the annual E-Retail Satisfaction Index released by ForeSee. In this year's report, a record 36 online retailers out of 100 achieved the so-called "threshold for excellence," with scores of 80 or higher on the 100-point scale. That compares with 28 sites achieving this distinction in 2010 and 2011, and six reaching it in 2009.
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Yahoo Nail-Biting Could Lead to Bloodletting May 09, 2012 
The last seven days have no doubt felt surreal for executives and board members at Yahoo. It was a week ago that shareholder Daniel Loeb, CEO of hedge fund Third Point, revealed that Yahoo CEO Scott Thompson's educational credentials included a computer science bachelor's degree he never earned, spurring demands for the company to take action.
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Sustainable CRM May 09, 2012 
There was an interesting article about airlines in The New York Times last week, "When Flying 720 Miles Takes 12 Hours," but the subtext was all about CRM, or at least where CRM has to go. If you know me at all, you know I closely attend to macroeconomics and energy issues, and they are all over this article.
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A Lot Rides on Unsettled Fair Use Question in Java Trial May 08, 2012 
The jury hearing the Oracle-Google copyright infringement and patent violation case rendered a partial verdict in the copyright phase of the trial on Monday. Although its findings appear to favor Oracle, the jury deadlocked on a key question about fair use, prompting Google attorneys to call for a mistrial. U.S. District Judge William Alsup will begin hearing arguments on the mistrial question on Tuesday, and expects to rule on the motion by Thursday.
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VMware View 5.1 and the Future of End-User Computing May 08, 2012 
For those familiar with traditional thin-client computing, virtual desktop infrastructure solutions feel virtually like old home week with a couple of notable exceptions. First, rather than depending on dedicated data center-to-desktop hardware resources, VDI leverages server, storage and networking components that are typically part of larger virtualized IT infrastructures.
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