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CRM for Financial Services, Part 1: Unmet Potential November 06, 2009 
The chastening effect of the recession has many financial services firms taking a cautious view of future CRM investments. One reason is that these firms are husbanding their resources. Another is a growing awareness that investments in CRM by the financial sector have not been all that successful.
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Judge: Customers in Ameritrade Class Action Deserve Better Deal October 27, 2009 
A federal judge has refused to approve a class-action settlement over contact information stolen from online brokerage TD Ameritrade. U.S. District Judge Vaughn Walker in San Francisco says the deal offers little significant benefit to the more than 6 million current and former customers affected.
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Citi Dumps Credit Card Customers at the Pump October 23, 2009 
Shannon Burdette tried to pay with her Shell Mastercard after filling up her gas tank this weekend but found the card rejected. Confused, she called the Citibank customer service line and was told the account was closed because of something that appeared on her credit report. The only negative thing on her report, it turned out, was "closed at credit grantor's request" on the Shell MasterCard account.
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Debt Settlement Firm Penalized for Customer Fraud October 16, 2009 
An Arizona-based debt settlement company accused in a lawsuit of preying on people who can't pay their bills has been ordered to pay nearly US$200,000 in penalties for defrauding customers in New York state. New York Attorney General Andrew Cuomo launched a nationwide probe last spring into a "renegade industry" of debt settlement businesses.
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BofA Won't Hit Customers With Rate-Hike Squeeze Play October 08, 2009 
Bank of America on Tuesday pledged not to hike credit card interest rates or fees before a new law intended to reform industry practices takes effect in February. Since most Bank of America customers have variable rate cards, however, they could still see their interest rates go up. The interest on variable-rate cards is tied to the rise and fall of the prime rate.
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The Overdraft Overhaul September 29, 2009 
Banks are backing off harsh overdraft fees and policies. That's the good news. The bad news is they'll probably look to make up that lost profit elsewhere. It's a worrisome prospect for the vast majority of customers who never overdraw their funds and have grown accustomed to perks like free checking accounts.
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Google Plans to Branch Into Loan Referral Biz, Says LendingTree August 27, 2009 
LendingTree, which allows prospective borrowers to get quick offers from multiple lenders, claims Google is about to get into the same business. A LendingTree lawsuit against a separate technology provider claims that it has learned Google plans to launch such a service later this month or in early September.
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Changes to Expect When Credit Card Reform Kicks In August 21, 2009 
New rules meant to give credit card users more information and stop policies that many consider abusive are starting to take effect. While the bulk of the Credit CARD Act -- as in "credit card accountability, responsibility, and disclosure" -- won't kick in until February, two provisions aimed at helping consumers understand their banks' practices become mandatory started Thursday.
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The Welcome Challenge of Scaling Up: Q&A With ProspX CEO Todd Young March 30, 2009 
Every small vendor -- no matter the industry -- dreams of landing at least one big name Fortune 500 client. Such a client, of course, would lend it the necessary street cred -- not to mention revenue -- that all smaller companies need. It also might open the door to new product development and distribution possibilities. That has been the case with ProspX.
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Not Your Father's Bank: Building Online Banking for Gen Y February 20, 2009 
Growing up in a world immersed in digital technologies, members of Generation Y have the highest of expectations on how they want to interact with their banks online. Born at the dawn of the digital age in the early 1980s, the oldest among Generation Y have never known a world without personal computers and video games.
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All About the Bottom Line: Q&A With Avaya Global Services President Chris Formant February 02, 2009 
Chris Formant, president of Avaya Global Services, has been on the job since March 2008. It is no small irony that one year ago he was tasked with the assignment of strengthening the services group's financial and operating performance -- a significant undertaking, given that the services division touches upon more than half of Avaya's revenue and workforce.
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Alternative Payments: More Ways to Close the Sale January 26, 2009 
For the past few decades, checks, ACH, credit cards and debit cards have been the primary means of payments for consumers. These payment methods have been successful because consumers can pay for their purchases without carrying cash, merchants can increase sales by reaching a wider consumer base and banks are able to establish themselves as trusted financial providers to both merchants and consumers.
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Bank Mergers and Data Integration: Survival of the Boldest January 19, 2009 
Spend wisely and be bold, or stay home and keep cover. In 2009, these are the choices IT professionals at banks and financial institutions will face. While the current economic turmoil has many running for cover, hiding your head in the sand will not protect your company from these tough times. As 2008 has shown us, mega-mergers and near failures are around every corner.
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Live Chat's Not Just for Sales Anymore: Q&A With Conversive CEO Robert Williams December 31, 2008 
For many e-tailers, online chat is a closer. Packaged and offered up to site visitors as a service, it provides an opportunity to close a sale when an uncertain customer wavers. Retailers were early adopters of this technology precisely because of the distinct return on investment, Conversive CEO Robert Williams told CRM Buyer.
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Credit Card Firms Wail, Gnash Teeth Over New Consumer-Friendly Rules December 18, 2008
The Federal Reserve Bank has issued new rules that will take effect in 2010, radically changing the way credit card companies treat their customers. Essentially, they are strong protections that regulate interest rates and billing methodologies. For instance, card companies will be prohibited from charging interest on balances that were paid off in the previous cycle.
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Are Banks Short-Changing You on Security? December 18, 2008 
Given the financial fallout we've all been treated to this year, online banking and investment transactions may face increasing risks from hackers and sub-par network
security. Buying and selling via the Internet is the most common form of trading stock -- and the most vulnerable. With so much money changing hands through the Internet, bank security risk is critically high.
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