Monday - June 29, 2009
The universe of enterprise resource planning providers is huge; ditto for open source. The space where twain meet? Not so much. xTuple is an open source ERP provider, and CEO Ned Lilly says there are few fellow travelers on his company's path. In this tanking economy, the company has been leveraging both its open source bona fides and the fundamental functionality that is inherent in an ERP system to gain market share. Its most recent endeavor was the launch of an onine app store called "xChange."
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Monday - May 18, 2009
Consona offers a line of ERP and CRM software that is made up of parts that are more recognizable than the whole. Remember Onyx? It belongs to Consona. Same with Knova and, more recently, SupportSoft. Over the last few years, Consona has been steadily acquiring companies, building out a very respectable portfolio of products. It's about to take the next logical step.
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Monday - March 23, 2009
Having joined the business software company in 1996, George Klaus, chairman, president and CEO of Epicor, is hardly a newbie by industry standards. However, he tells CRM Buyer that all of his executive team has been with the company even longer. Long enough, in other words, to have weathered several economic downturns.
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Thursday - March 12, 2009
As economic conditions worsen and we struggle to make sense of the new realities of business, it has become a cliché to say that we need to "do more with less;" after the second, third or fourth round of layoffs, less is, in fact, less. The new challenge for managers is to figure out where and how to apply limited resources and budgets to actually achieve more, not do more, with fewer resources.
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Wednesday - December 24, 2008
What a great time to be thinking about the future. Seriously. This is my last column of the year, and traditionally I try to forecast some movements in the market for the year ahead. This year it takes a special kind of fortitude to even read a piece like this, let alone write it, but if you think about it, this really ought to be a good time for prognosticating and for optimism.
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Monday - October 20, 2008
Despite how quickly social networking is becoming integrated in enterprises, it still isn't scaling to meet the most complex problems faced today. The well-known success stories of customer service being made more accountable and responsive are emanating out of how @ComCastCares, @JetBlue, @SouthwestAir and other companies are using Twitter as a means to better solve customer problems.
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Monday - October 13, 2008
Enterprise Resource Planning systems have become the core platform for both internal and cross-company business processes. By integrating business functions, data and interfaces, they can bring many benefits, process efficiencies, improve customer service and -- if coupled with the right business strategy -- amplify business advantage.
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Monday - August 11, 2008
Every interaction an enterprise has with customers, partners or suppliers instigates a new trail of data which over a short period of time can create a deluge effect. Experts predict that within a few years it won't be uncommon to see enterprises with networks and databases storing over 100 terabytes of information.
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Friday - July 25, 2008
On July 11, with the launch of the iPhone 3G, Salesforce.com became the first CRM vendor to announce the availability of its mobile applications for the iPhone in Apple's App Store. Now, two weeks after the phone's release, a few other CRM vendors can claim some sort of iPhone 3G compatibility; many more are planning to roll out an application in the future.
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Monday - June 16, 2008
Having delivered on its goal of moving to a service-oriented architecture, SAP now aims to make use of that architecture as it drives innovation out to the fringes of its sphere of influence. CEO Henning Kagermann outlined in his keynote at the company's Sapphire conference a strategy to deliver "enhancement packets," basically mini-applications or functional modules that can be added on to existing SAP software.
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