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Oracle's $1.9B Taleo Deal Ratchets Up Competition in HR Space February 10, 2012 
Oracle has announced it is acquiring the cloud-based talent management provider
Taleo. It is paying $46 per share, or approximately $1.9 billion, net of Taleo's cash and debt. Taleo's board of directors has unanimously approved the transaction, which is expected to close mid-year 2012, subject to Taleo stockholder approval, certain regulatory approvals and other customary closing conditions.
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Is GDrive Ready to Come Out of Its Shell? February 10, 2012 
Google may soon launch a paid cloud storage service called "Drive," five years after it first came up with the idea. Google Drive will let consumers store documents, photographs and videos on Google's servers for sharing and easy accessibility from any Web-connected device, according to a report.
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Counting the Cloud's Blessings February 10, 2012 
It amazes me that there are still analyst reports and other industry studies questioning the value of today's cloud solutions. While there is no question that the return on investment will vary depending on a variety of factors, there is plenty of evidence that anyone who employs cloud solutions thoughtfully today can generate plenty of measurable and tangible business benefits.
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Oracle Opts for Another Day in Court With TomorrowNow February 08, 2012 
Oracle is clearly not prepared to let go of the TomorrowNow case involving corporate theft it suffered at the hands of the service provider, which was acquired by rival SAP in 2005. In a legal filing this week, Oracle rejected the $272 million in court-ordered damages from SAP. A jury found in favor of Oracle in 2010 and awarded the software maker $1.3 billion in damages. The judge slashed the award last fall.
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Microsoft Dynamics Update Promises 'CRM Anywhere' February 06, 2012 
Microsoft has taken the wraps off of its forthcoming service update to Microsoft Dynamics CRM, which will be released in Q2 2012. The service update will build on Microsoft's rollouts last year in such areas as social CRM and mobile. "We are on the path to deliver a significant new set of capabilities," said Craig Dewar, director of Microsoft Dynamics CRM's product management group.
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CRM Players' Accolades and Upgrades February 06, 2012 
TeleTech has been placed in the "Leaders" quadrant of Gartner's Magic Quadrant: Customer Management Contact Center BPO, Worldwide, 2011, and Yesmail has announced the release of its "Look Book" in celebration of its recent awards for mobile-scalable email design. Meanwhile, West Interactive and VBrick Systems have released major upgrades.
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Setting Up a Virtual Phone System With a Little Help From Some Friends February 02, 2012 
Twilio's cloud-based communications platform allows anyone with rudimentary Web-development knowledge to build a voice and SMS text application. An API, client, and various XML and other helper code is available that lets you build in PHP, C# and more. Applications can include transcription, conferencing, voice calls confirming orders, appointment reminders, customer support and so on.
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3 Painfully Common Misuses of CRM February 02, 2012 
Every tool has a purpose. That's never more clear than when you see a neophyte do-it-yourselfer trying to use a tool for a purpose other than what it was designed for. For instance, anyone wielding a hammer while trying to fix a car's engine is probably not going to succeed.
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Can Anything Stop EMC? January 31, 2012 
A bit over a year ago, the conventional wisdom related to enterprise IT vendors was fairly straightforward: Sheer size and depth of expertise gave end-to-end systems vendors unlimited access to the high ground. As markets recovered from the 2008 recession, enterprise customers would naturally stick with or gravitate toward large established players that could fulfill their every need.
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Legit Megaupload Users Could Be Out of Luck January 30, 2012 
The U.S. Attorney's Office handling the case against Megaupload and its founder Kim Dotcom and associates has informed the court it's OK to begin deleting the Megaupload data beginning on Feb. 2, according to press reports. The two storage companies that host Megaupload data are free to sweep their servers clean.
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Oracle Adds RightNow to Cloud Wars Arsenal January 30, 2012 
Oracle has closed on its $1.5 billion acquisition of RightNow, developer of a cloud-based customer self-service application. Oracle announced the deal in October 2011. For Oracle, the deal makes eminent sense: It fills in a missing gap in its cloud-based CRM functionality and gives it a broader base from which to compete against Salesforce.com.
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The Cloud Will Transform Every Company in Every Sector January 26, 2012 
We've been hearing a lot about the cloud, but what is it exactly? Going forward, I will be writing about different companies and ideas and the cloud, but here I'll focus on this new area and how it will transform every company in every industry over the next several years. We are starting to see companies like Apple, Amazon and Barnes & Noble enter this cloud-space.
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Big Data's Big Challenges for Content Management January 25, 2012 
As many know, content is getting bigger -- way bigger -- and this is scary to many technologists. At the same time, it's also getting smarter. Applications are growing more complex, challenging IT pros as never before. How will these changes impact content management technologies? It's difficult to predict exactly, but there are insights to be found and used to plan for the future.
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It's Showtime for CRM January 23, 2012 
CSC and Infovisionix announced a new agreement at Retail's BIG Show 2012 in New York City. Under the agreement, Infovisionix's suite of retail reporting and analysis tools will be incorporated in CSC's Retail Enterprise Intelligence offering. The new capabilities will help retailers understand and improve key operational and customer performance metrics.
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Virtualization and the Always-On Education Environment January 23, 2012 
Educators are using desktop virtualization in innovative new ways to enable "bring your own device" benefits for faculty and students. Let's look at how one IT organization has made the leap to allowing young users to choose their own client devices to gain access to all the work or learning applications and data they need -- safely, securely, and with high performance.
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Microsoft's Mixed Q2 and Its 'Philosophy Problem' January 21, 2012 
Microsoft reported a mixed performance on Friday for its second quarter ending Dec. 31. Earnings were essentially flat compared with the same period last year. The company reported a profit of $6.62 billion, or 78 cents a share, on $20.89 billion in revenue. For the same period a year ago, Microsoft reported a profit of $6.63 billion on $19.95 billion in revenue.
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