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New MacBook, New Cloud, New Leaf May 16, 2012 
Apple computer users might soon have a thinner, lighter version of the MacBook, according to numerous reports. The new design will apparently still bear the "MacBook Pro" name but will more closely resemble an Ultrabook -- thin, light and affordable PC laptops. It will supposedly feature a high-definition screen similar to the ones found on iPhones and iPads.
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Federal Cloud Adoption, Part 2: Raining Contracts May 16, 2012 
The U.S. government's pursuit of cloud-based technology has been characterized by a blizzard of policies, directives, technical studies, proposed contract vehicles and conferences. The federal "cloud first" initiative, requiring agencies to give priority consideration to cloud solutions for IT operations, began in December 2012. Now, an idea of how much business is at stake for IT vendors has surfaced -- and it's impressive.
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Federal Cloud Adoption, Part 1: Lots of Baby Steps May 15, 2012 
The U.S. government is learning quickly that achieving the next big thing in information technology depends upon implementing a huge number of little things. For federal IT managers, that big thing is the cloud. Federal agencies have busily pursued cloud solutions since December 2010, when the government adopted its "Cloud First" policy, requiring agencies to give priority consideration to cloud technologies.
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Sapphire Now: It's a Mobile, Social, Cloudy, Collaborative World May 15, 2012 
The Sapphire Now conference kicked off Monday in Orlando, Fla., with 60,000 customers, partners and employees of SAP participating, either at the conference facility or watching it online. The first day of the event offered the usual lineup of celebrity speakers -- corporate and otherwise -- with Tour de France winner Lance Armstrong featured in the morning and SAP Co-CEO Bill McDermott in the afternoon.
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Security and the Cloud: The Great Reconciliation May 14, 2012 
It now falls to CIOs not only to rapidly adapt to cloud computing, but
also to find the ways to protect their employees and customers as they
adopt cloud models, even as security threats grow. This is a serious -- but not insurmountable -- challenge. Cloud computing has clearly sparked the imagination of business leaders, who see it as a powerful new way to be innovative and gain first-mover advantages.
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CRM Conference to Showcase the Retail Experience May 14, 2012 
CRM Conference is being held May 29 to 31 at the Chicago Hyatt Regency. This annual event offers a unique agenda for retailers, said Devon Wylie, CEO of CRMC. "It's specifically focused on case studies from topnotch multinational retailers. With this approach, attendees can get actionable learnings they can take home with them."
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Zoho Boosts Its Social Enterprise Creds May 11, 2012 
Zoho has enhanced its menu of offerings by incorporating social media into its customer support features. It has also added a Facebook social media integration point to its flagship application. The changes went live on Thursday, added automatically to the applications. These two developments are modest compared to the company's massive overhaul to its suite at the end of last year.
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Cloud Management Keys to Success May 11, 2012 
The debate about the viability of cloud alternatives has given way to a new set of discussions about how to maximize the value of today's rapidly evolving cloud services. This new round of deliberations centers on the right approach to planning, selecting, deploying, administering, and optimizing the performance of cloud-based applications and other resources.
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VMware View 5.1 and the Future of End-User Computing May 08, 2012 
For those familiar with traditional thin-client computing, virtual desktop infrastructure solutions feel virtually like old home week with a couple of notable exceptions. First, rather than depending on dedicated data center-to-desktop hardware resources, VDI leverages server, storage and networking components that are typically part of larger virtualized IT infrastructures.
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Getting What You Want From ERP in the Cloud May 07, 2012 
Through the Ariba Network, Cox Enterprises manages multiple ERP systems for an improved e-procurement strategy. The $15 billion communications, media, and automotive services company has moved toward more efficient indirect spend efforts to improve ongoing operations and drive future growth across more than 50,000 employees.
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Making Customers the Object of Devotion May 07, 2012 
The proliferation of customer service channels can be both a blessing and a curse. It can be a blessing in that companies now have more ways than ever to address customer needs and resolve customer issues, potentially leading to increased customer satisfaction, loyalty and retention. At the same time, the proliferation of customer service channels can be a curse.
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Insidesales.com Aims to Keep Leads on the Front Burner May 04, 2012 
Imagine walking into a department store on a Wednesday morning and spotting a pair of shoes you feel that you must acquire, or life will have no meaning. You excitedly ask the sales rep if you can try on a pair in your size and she says, "Sure, why don't you come back on Friday?" That deflating experience occurs all the time on the Web, said Ken Krogue, president of
InsideSales.com.
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VMware Aims to Get IT Eye-to-Eye With BYOD May 02, 2012
VMware on Wednesday unveiled a portfolio of end-user computing products to help manage the slew of personal mobile devices corporate employees are bringing into the workplace for use. The products are built into version 5.1 of the company's VMware View enterprise virtual desktop.
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Federal IT Managers Get New Tools for Hammering Out Innovations May 02, 2012 
E-Commerce buzz words sound great in theory, but innovation often founders on the shoals of "getting there from here" as IT managers slog through the details of converting to new systems and programs. Federal agencies have been turning to shared services, data consolidation, commodity IT and, especially, the cloud. Directives to reform IT have been flying out of the OMB at regular intervals for the past 18 months.
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Apple and Microsoft Take Heat for High Prices Down Under April 30, 2012 
Today in international tech news: Lawmakers investigate why software and downloads are so much more expensive in Australia, a mobile network is lobbying to speed up the introduction of 4G in Britain, a wireless provider might try to block Skype in Sweden, and Tech In Asia looks at the inspiration for the Google Drive logo.
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A New Day Is Dawning for the Technology Market April 30, 2012 
Last week, I was at the Dell annual Industry Analyst Conference, and it suddenly struck me that we are looking at a very different technology market this decade. Apple is expected to slide, largely due to the firm's inability to replace Steve Jobs; the dynamic that created Microsoft is changing, and analysts are questioning the firm's relevance as Dell and HP ramp up their own software efforts. Dell, in particular, is doing some really interesting things.
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Social Dynamx Turns CSRs Into Rock Stars April 30, 2012 
Social Dynamx has just launched a new enterprise-class social customer care platform that will allow customer support and community management teams to identify, prioritize and handle millions of one-on-one customer social media conversations daily. As a subscription-based platform, it is designed to quickly identify relevant conversations and intelligently route them to the appropriate customer service agents.
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SugarCRM 6.5 Adds Just a Touch of Sweetener April 27, 2012 
SugarCRM has just debuted a controlled release of version 6.5 of its flagship open source CRM offering. In many ways, the release is an iterative change -- it does not represent the same major shift in functionality and user interface as version 6 did, when it was launched in 2010.
In one key way, however, the new version is significantly different: The user interface is much more oriented to search technology.
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