Tuesday - May 6, 2008
SAP and Research In Motion announced last week that they were partnering to develop a native BlackBerry client to link to SAP CRM, and then, eventually, to the firm's other business applications. The move is a no brainer for SAP, writes Vinnie Mirchandani, an ex-Gartner analyst and founder of the advisory firm Deal Architect. "Salespeople are inherently mobile so it is good to see this from SAP. salesforce.com, Microsoft Dynamics CRM and others have offered the feature for a while," he wrote.
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Tuesday - April 29, 2008
The customer relationship management industry will grow by 14.2 percent this year, Gartner forecasts in a new report, with revenue expected to surpass $8.9 billion. Last year, the CRM industry registered $7.8 billion in global sales, based on preliminary revenue figures.
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Monday - April 28, 2008
A striped beach ball bounces over cubicles at ListenUp Contact Solutions while workers talk on telephone headsets, some walking, others leaning into computer screens. Suspended from the ceiling are two big traffic lights. Yellow's lit, meaning call volume is high enough that workers should ask before taking a break. Green means just go, red means don't even think about it.
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Saturday - April 26, 2008
After two years working nights at a U.S. company's computer call center in Bangalore, India, Vasmi knew it was time to quit when his 6-year-old son brought home a school portrait he'd drawn of his father, asleep in bed. "He was asked to draw a picture of his Mom and Dad, and he drew me sleeping. That's the only way he ever saw me," remembers the 31-year-old. "He never saw me doing anything else."
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Wednesday - April 23, 2008
Salesforce's announcement that it would partner with Google to integrate and deliver Google Applications said more about the software industry today than it said about either company or even about the propensity of software makers to deliver Software as a Service. The software industry, like many others before it, has always had a tendency toward bigness.
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Monday - April 21, 2008
In a year of consolidation in a hot business intelligence marketplace, IBM, Microsoft, Oracle and SAP secured leading positions in 2007. This has cleared the way for a new generation of BI specialists to emerge and take root. "We like to compare the massive consolidation we saw in 2007 to a forest clearing. As the older, taller trees are chopped down, it enables the newer growth to flourish," said Ken Rudin, CEO of LucidEra.
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Wednesday - April 16, 2008
On-demand applications and cloud computing often mean different things to different people. For developers, Software as a Service is quickly evolving not only as a means to deliver applications -- but as the means to develop them, too. Taking the notion of "development as a service" to its full potential is the logic behind Platform as a Service.
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Wednesday - April 9, 2008
There is an interesting debate beginning to brew in the on-demand market. Although most people are still clearing their throats, sides have been chosen and trial balloons have been floated. It appears that a small group of big companies, including Oracle, SAP and Microsoft, are trying to slow Salesforce.com's momentum by going after the crown jewel.
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Thursday - March 27, 2008
Oracle's shares fell 7.2 percent Thursday on news that the company did not sell as many new licenses in its third quarter as expected. The stock closed at US$19.43 per share, down from $20.94 a day earlier. Sales of new software in Q3 registered $1.6 billion, a 16 percent increase from the same quarter last year. Analysts had been expecting an increase of 20 percent or more.
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Wednesday - March 26, 2008
Every year, Beagle Research Group scours the tech landscape in search of a few good companies that are developing technologies not only novel to the customer relationship management industry, but also likely to reinvent business processes in their particular niches.
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Thursday - March 6, 2008
RFID has gained ascendancy in the corporate world more by fiat than through efforts to persuade suppliers that the technology could deliver internal returns -- at least, in the beginning. With the requirement to deploy it or lose contracts handed down by such entities as Wal-Mart and the Department of Defense, partners scrambled to comply.
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