Wednesday - July 1, 2009
Kudos to all those who participated in, organized or even attended the Enterprise 2.0 conference in drizzly Boston last week. There is a lot to write about. The big ideas that I took away include disruption and evolution, ROI and a need to sharpen our focus. Here are a few thoughts on a very good show. The Tuesday keynotes generated needless confusion by asking a simple question: Is Enterprise 2.0 a revolution or an evolution? Such a question is often resolved in a cowardly compromise to split the difference.
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Tuesday - June 30, 2009
Companies used to turn to outsourcing during tough financial times. The current global recession, however, has curtailed outsourcing as much as it has other parts of the economy. "Oddly enough, the global recession has hurt outsourcing significantly," said Chad Hahn, principal owner of Hahn Consulting.
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Wednesday - June 24, 2009
Events taking place on the streets of Tehran may have an important effect on how social networking rolls out across the rest of the world, and that includes the CRM world. Last week, the media began carrying stories about a "cyber revolution" that may be happening in the Islamic Republic, but those stories fail to account for the whole story -- the yin and yang of social media.
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Wednesday - June 17, 2009
What do these things have in common? Maybe nothing other than that the movie has a sequel and the two-dot-oh suffix is a sequel. Also, the start of blockbuster movie sequel season overlaps with trade shows like Sales 2.0 and Enterprise 2.0. Sales 2.0 was held in Boston a couple of weeks ago, Enterprise 2.0 is coming next week, and I can't wait.
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Tuesday - June 9, 2009
Sarah Betesh's career in customer service began in box office call centers at venues such as the Walnut Street Theater in Philadelphia. She moved on to Tickets.com and
Vertical Alliance, at one point becoming a call center manager. However, in spite of her success, Betesh left her call center career behind in 2003.
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Wednesday - April 15, 2009
I am fond of Paul Greenberg because he's smart and knows a heck of a lot about CRM -- most importantly, he's a good judge of whether a company is for real or just playing around. I am also grateful to him for pointing out that I was the fortunate one to identify on-demand technology as a disruptive innovation.
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Thursday - March 26, 2009
The dismal state of the economy is causing companies everywhere to reassess their marketing budgets to ensure that they're allocating their limited marketing funds in the most productive ways possible. In many cases, this means curtailing, postponing or even eliminating previously planned marketing expenditures.
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Monday - March 23, 2009
Salesforce.com has introduced Salesforce CRM for Twitter, a new social media application. Twitter, for the uninitiated, is a free platform that lets people send out messages of no more than 140 characters to as broad a community as they can build. The posts, or "tweets," as they're known, can cover any topic area.
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Thursday - March 19, 2009
Successfully leveraging an organization's collective knowledge has been an aspirational goal for decades, but many companies have deemed the effort as a "mission impossible" after investing time and money into these projects. Companies have fallen short in helping a distributed workforce apply knowledge to improve their business execution.
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Tuesday - February 24, 2009
Earlier this month Zuora, a startup that's less than a year old, launched Z-Commerce, a platform that gives developers access to its applications as well as Z-Force's API documentation, sample code and toolkits. There is also a sandbox environment, currently available in private beta. A few years ago, this might have seemed like an overly ambitious undertaking for small company.
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