Friday - May 2, 2008
In an unusual act of contrition, a state court judge has publicly apologized and agreed to pay $100,000 to Silicon Valley billionaire Tom Siebel for besmirching him in a lawsuit she filed as an attorney more than a decade ago. "I write to express my sincere regret for pursuing claims against you that were determined to be without merit," San Mateo Superior Court Judge Carol Mittlesteadt wrote in an apology to Siebel. Mittlesteadt also acknowledged her actions "may have caused substantial expense and inconvenience, and damage to [Siebel's] reputation and good name."
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Friday - April 25, 2008
After Best Buy lost the laptop Raelyn Campbell had brought in for repair, the D.C. resident filed a lawsuit demanding $54 million from the company. That eye-popping claim -- and the publicity it engendered -- was the culmination of a long blog campaign during which Campbell related her frustration with Best Buy's evasive behavior.
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Thursday - April 10, 2008
Providing timely, reassuring and comprehensive customer service has been an axiom of good business for as long as people have been doing business. The inability of a business to provide competent, secure customer service is damaging to more than just revenues.
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Friday - March 28, 2008
The nation's largest hauler of garbage is suing software developer SAP America and its parent, SAP of Germany, alleging fraud and false representations about waste-and-recycling software that it called "a complete failure." Waste Management, of Houston, is seeking to recover more than $100 million in expenses.
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Thursday - February 14, 2008
A frustrated Best Buy customer has filed a $54 million lawsuit against the electronics retailer in the Superior Court of the District of Columbia. Her complaint? Best Buy lost the laptop she had brought in for repair; the tech staff was evasive about its whereabouts; and the store refused to compensate her fully for her loss.
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Wednesday - February 6, 2008
As the number of identity theft victims continues to mount, so has the amount of data and information related to such events -- and the time and resources devoted to better understanding, analyzing and devising measures that can better prevent such occurrences. "The stakes are already quite high when it comes to data loss," noted Uriel Maimon, senior researcher for security firm RSA.
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Tuesday - December 4, 2007
A U.S. Senate subcommittee on Tuesday hauled credit card companies onto the mat for their practice of using credit scores to increase the interest rates cardholders must pay. "Credit card companies go too far when they hike the interest rates of consumers who are faithfully paying their credit card bills, just to squeeze more finance charges from them," said Sen. Carl Levin, D-Mich.
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Thursday - November 15, 2007
Allegations that Comcast is blocking Internet traffic to peer-to-peer sites, namely BitTorrent and Gnutella, continue to bedevil the company. First, there was the media exposé, then the petition to the Federal Communications Commission by several consumer groups to enjoin Comcast from interfering with the Internet traffic that travels over its pipes.
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Tuesday - October 16, 2007
AT&T is revamping its policies to allow consumers to prorate their early termination fee according to how long he or she has been on the plan. The company is also allowing customers who switch plans or change phones during the course of their contract to maintain the same contract instead of re-starting with a new commitment.
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Thursday - September 27, 2007
The Oracle v. SAP intellectual property infringement lawsuit moved a step forward Tuesday, as Judge Martin Jenkins of the U.S. District Court in the Northern District of California assigned a trial date and made other procedural decisions in the first case management conference between the two parties. Following a second case management conference in February, the trial was set for Feb. 9, 2009.
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Wednesday - September 26, 2007
Thieves were able to breach the corporate databases of TJX Companies and steal millions of credit card numbers because the company retained too much information that was not properly secured, according to a report released Tuesday by the Office of the Privacy Commissioner of Canada. TJX is the parent company of several discount retailers operating in Canada, the U.S. and abroad.
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