Wednesday - May 27, 2009
A lot happened at Insights, the Sage partner meeting held in Nashville earlier this month, though not necessarily at the press release level. I was there and got a sense of change happening. It was the first anniversary of new CEO Sue Swenson coming on board and our first opportunity to see the imprint she is making on the company. Last year, Swenson had been with the company for only a matter of weeks and as CEO could only talk about the future. With a year behind her some results are apparent, but the expectation is that there is a lot of work ahead.
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Tuesday - May 12, 2009
Mission-critical IT investments are inherently risky, even with a certified project management professional in place to guide the project. Factors like unrealistic timelines and poor planning can certainly jeopardize project success -- but could these factors be symptoms of a larger issue? Perhaps the root cause for project failure lies in an inability to lead projects.
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Monday - April 20, 2009
Around the time when Software as a Service was pre-empting the on-premise vendors, SugarCRM burst onto the CRM scene with its own disruptive business mode: open source for CRM. The build-it-yourself model wasn't for everybody, of course -- or so many thought at the time. As SugarCRM continues to refine its code and product lineup, it is attracting customers that once would have opted for a packaged or SaaS product.
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Thursday - September 25, 2008
Like many people, RightNow CEO Greg Gianforte is viewing the Wall Street meltdown with a combination of uncertainty and cautious hope that the turmoil has reached its peak. In one respect, though, he feels like he has been down this road before. RightNow survived the dot-com bust, which he now views with a glass-half-full mentality.
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Monday - September 15, 2008
Get beyond the fascination and addictive tendency of Twitter, Facebook and other social networking apps, and underscoring all of these new approaches to connecting, communicating and collaborating with others is a revolutionary new way of communicating with your channel partners as well.
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Tuesday - September 9, 2008
CRM users have been waiting for a viable mobile CRM market ecosystem to develop for years. To be sure, the industry tantalizes users with news that this or that vendor or offering or solution will herald mainstream application of this technology. For the most part, though, it hasn't happened yet, said Yankee Group analyst Sheryl Kingstone, even though the need is huge.
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Wednesday - June 25, 2008
Last week, and for many other weeks, I discussed CRM 2.0, but today I am thinking more about the world beyond 2.0. Maybe it will be CRM 3.0, or maybe some wise guy like Paul Greenberg will change the numbering and call it "CRM 20xx," who knows? My reading and research tells me that there will be a need for something else.
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Thursday - June 12, 2008
Despite repeated pleas of "Do you hear me now?" from customers the world over, few companies have done much more than turn a deaf ear. As a result, consumer frustration is at an all-time high while brand loyalty has hit an all-time low. The technologies that were supposed to open lines of communication across many channels merely cut the line on all conduits.
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Wednesday - April 2, 2008
SAP has signaled its intention to hand the leadership reins to board member and deputy chief executive Leo Apotheker, naming him as co-CEO to serve alongside current chief Henning Kagermann, whose contract expires in 13 months. SAP has traditionally groomed its chief executives in this manner. Kagermann and his predecessor Hasso Plattner both served stints as co-CEOs before taking the helm.
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Wednesday - March 5, 2008
The way we think of ourselves is not always the way others see us. There's nothing revolutionary about that idea -- it's common sense. What's interesting to me is the way it plays out in business. Not long ago, I was trying to help a client company try to figure out how to compete more effectively with its biggest opponent in the market.
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