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Avaya Steers Toward Fertile Mid-Market May 27, 2009 
Avaya is redoubling its efforts to gain traction in the mid-market, a neglected but potentially very lucrative niche for contact center providers. To that end, Avaya has acquired Agile Software, the company from which it had been OEM-ing its main mid-market solution, Avaya Contact Center Express.
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Tech Mahindra Swings In to Snap Up Stake in Scandal-Wracked Satyam April 13, 2009 
The four-month-long process to find a strategic investor for Satyam -- the India-based outsourcer that rattled the global business community with its ex-chairman's confession in January of longstanding accounting fraud -- is apparently over. Venturbay Consultants, a unit of Tech Mahindra, is acquiring 31 percent of Satyam for $351 million, or 302.76 million Satyam shares.
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Merger Madness: Love Is in the Air March 21, 2009 
Cisco isn't content to just sell products for the deepest, darkest innards of the data center. It's also got its eye on consumer technology. It already has Linksys, which sells stuff like home network routers, and Scientific Atlanta, which does set-top boxes. Soon it will add Pure Digital Technologies, the company that makes the Web-friendly Flip Video camera.
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Could SPM Be a Contender? January 28, 2009 
What a week. Xactly bought Centive, Salesforce.com introduced the Service Cloud, and the gridlock in Washington looks the same as ever but with new players. If you parse the Xactly-Centive deal, you might be tempted to say, "So what?" After all, the deal was a stock swap, and the strike prices of the respective companies' stocks were not disclosed.
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Nimble Salesforce Scoops Sluggish Giants With Facebook Play November 04, 2008 
You can't say you were not warned or that you had no idea of what was happening. The socialization of CRM took a big step forward on Monday when Salesforce.com CEO Marc Benioff told the keynote audience at Dreamforce 2008 in San Francisco that his company has developed technology that will integrate Facebook and Salesforce.com.
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Oracle Makes Project Portfolio Play With Primavera Acquisition October 09, 2008 
Oracle is acquiring Primavera Software -- a best-of-breed vendor in the project portfolio management niche. The company already has some in-house functionality in this asset category; it now plans to leverage its existing technology with the Primavera product line to produce an enterprise application.
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Salesforce Shows It's Mortal After All August 27, 2008 
In a slow news week, Salesforce.com had no trouble attracting our attention with a $31.5 million acquisition of InStranet. The skinny on this company is that InStranet enables customers to build knowledge bases for service and support applications. It was an area where Salesforce was relatively light, and the addition will strengthen the overall offering when it comes online sometime next year.
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Salesforce.com Drops $31.5M for Contact Center Software Firm August 20, 2008 
Salesforce.com has acquired InStranet for $31.5 million, a transaction that includes the assumption of $4.2 million in cash on InStranet's balance sheet. This deal is grander in scale than any of Salesforce.com's previous acquisitions; the company's past purchases have been small one-off technology providers in niche areas.
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BT's Ribbit Buy: Voice Applications Get Hopping July 30, 2008 
Ribbit announced that it had been purchased by British Telecom on Tuesday for $105 million in cash. As deals go, that might not seem like a lot, but given the fact that it's all cash and given the relatively slow market for "liquidity events" these days, it's worth pondering. Peeling the onion and trying to get beyond the cash, this is an important milestone.
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Merger Creates Mammoth Electronic Prescription Data Network July 01, 2008 
The two largest electronic prescription networks have decided to merge. By joining together their two platforms, RxHub and SureScripts maintain that both doctors and patients will benefit. Having one integrated system gives doctors more information about patients' health insurance plans as well as related medical history, Robin Cronin, a spokesperson for SureScripts told CRM Buyer.
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Oracle Bolsters Insurance Vertical Cred With Skywire Buy June 23, 2008 
Oracle has reached an agreement to buy Skywire, a firm that makes software for the insurance business, as the database and applications giant continues to build out its menu of industry-specific tools. The purchase of Skywire marks the second consecutive acquisition in the insurance space for the voracious Oracle, following May's purchase of Adminserver, which makes insurance policy administration software.
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Amdocs to Embed IBM's DB2, Optim in CRM App June 19, 2008 
Amdocs and IBM have entered into an original equipment manufacturer agreement in which Amdocs will embed the IBM DB2 Data Server and the IBM Optim Data Growth application in its CRM product line. It is the first OEM agreement IBM has inked involving Optim, Steve Tallant, senior manager of product line management with IBM, told CRM Buyer.
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A Busy Week by the Bay April 17, 2008 
They may be still waiting for the first signs of the much advertised recession in the Bay Area. Everything I see here, especially this week, points to growth and all that goes with it. Multiple people have come up to me, phoned or e-mailed seeking introductions or support as they confess to having itchy feet or the promise of some capital to start a business.
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Salesforce.com and Google: First Comes Love? April 14, 2008 
Salesforce.com and Google have announced the rollout of Salesforce for Google Apps, a product that combines Google's budding suite of productivity applications with the ubiquitous on-demand customer relationship management application. The two are already collaborators on Salesforce Group Edition featuring Google Adwords.
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Oracle Floats $5B in Notes for BEA Buy April 03, 2008 
Oracle has gone to the debt markets to fund its $8.5 billion purchase of BEA Systems. The company has priced an offering in three series of investment-grade notes for a total of $5 billion. Not all of the $5 billion will be put toward the acquisition of BEA; Oracle intends to use some of the offering's proceeds for acquisition-related expenses and for general corporate purposes.
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Whither Salesforce.com? March 04, 2008 
PeopleSoft, JD Edwards and Siebel succumbed to the pull of its tractor beam. Could Salesforce.com be next on Oracle's list? Though this rumor has been around for several years as idle speculation, in the last several months it's taken on new life. The tenor of the gossip has changed since a San Francisco tech publication and some bloggers have picked up the scent of a possible deal in the works.
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SugarCRM Bucks Tide, Wins $20M in Venture Funding February 10, 2008 
SugarCRM will be building out its global footprint and investing in its engineering bench now that it has completed its latest round of funding. The open source customer relationship management provider just secured a $20 million package, led by New Enterprise Associates, bringing its total funding to $46 million.
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ATG Builds Out Personalization Platform January 25, 2008 
ATG is building out its personalization feature set with the $10 million acquisition of best-of-breed vendor CleverSet. It is the first acquisition the company has made since its $48.3 million eStara deal in 2006. CleverSet is an automated personalization engine delivered in Software as a Service mode.
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Jobs Wows Apple Faithful, Oracle Seals the Deal, Exploding Batteries January 18, 2008 
I guess not every Macworld can have an iPhone of its own. Crowds of Apple fans packed the Moscone center in San Francisco Tuesday to hear CEO Steve Jobs detail new products and offerings for 2008. There was indeed plenty to talk about -- the MacBook Air, new iPhone and iPod touch applications, a major software update for Apple TV, iTunes movie rentals, and a wireless access point/storage device called "Time Capsule."
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Oracle Sweet-Talks BEA Into $8.5B Acquisition Deal January 16, 2008
Three months after BEA Systems rejected its first unsolicited offer of $6.7 billion, Oracle announced that it will be acquiring the middleware and business process management vendor after all -- for $8.5 billion, or $19.38 per share. That's a 14 percent premium over its first bid and a 24 percent premium over BEA's closing share price of $15.58.
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