Wednesday - May 27, 2009
Avaya is redoubling its efforts to gain traction in the mid-market, a neglected but potentially very lucrative niche for contact center providers. To that end, Avaya has acquired Agile Software, the company from which it had been OEM-ing its main mid-market solution, Avaya Contact Center Express. With control over Agile and its product, Avaya will be able to better tailor and equip its offering, Gwynne Wade, vice president of Avaya's mid-market contact center solution, told CRM Buyer.
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Monday - April 13, 2009
The four-month-long process to find a strategic investor for Satyam -- the India-based outsourcer that rattled the global business community with its ex-chairman's confession in January of longstanding accounting fraud -- is apparently over. Venturbay Consultants, a unit of Tech Mahindra, is acquiring 31 percent of Satyam for $351 million, or 302.76 million Satyam shares.
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Saturday - March 21, 2009
Cisco isn't content to just sell products for the deepest, darkest innards of the data center. It's also got its eye on consumer technology. It already has Linksys, which sells stuff like home network routers, and Scientific Atlanta, which does set-top boxes. Soon it will add Pure Digital Technologies, the company that makes the Web-friendly Flip Video camera.
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Wednesday - January 28, 2009
What a week. Xactly bought Centive, Salesforce.com introduced the Service Cloud, and the gridlock in Washington looks the same as ever but with new players. If you parse the Xactly-Centive deal, you might be tempted to say, "So what?" After all, the deal was a stock swap, and the strike prices of the respective companies' stocks were not disclosed.
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Tuesday - November 4, 2008
You can't say you were not warned or that you had no idea of what was happening. The socialization of CRM took a big step forward on Monday when Salesforce.com CEO Marc Benioff told the keynote audience at Dreamforce 2008 in San Francisco that his company has developed technology that will integrate Facebook and Salesforce.com.
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Thursday - October 9, 2008
Oracle is acquiring Primavera Software -- a best-of-breed vendor in the project portfolio management niche. The company already has some in-house functionality in this asset category; it now plans to leverage its existing technology with the Primavera product line to produce an enterprise application.
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Wednesday - August 27, 2008
In a slow news week, Salesforce.com had no trouble attracting our attention with a $31.5 million acquisition of InStranet. The skinny on this company is that InStranet enables customers to build knowledge bases for service and support applications. It was an area where Salesforce was relatively light, and the addition will strengthen the overall offering when it comes online sometime next year.
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Wednesday - August 20, 2008
Salesforce.com has acquired InStranet for $31.5 million, a transaction that includes the assumption of $4.2 million in cash on InStranet's balance sheet. This deal is grander in scale than any of Salesforce.com's previous acquisitions; the company's past purchases have been small one-off technology providers in niche areas.
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Wednesday - July 30, 2008
Ribbit announced that it had been purchased by British Telecom on Tuesday for $105 million in cash. As deals go, that might not seem like a lot, but given the fact that it's all cash and given the relatively slow market for "liquidity events" these days, it's worth pondering. Peeling the onion and trying to get beyond the cash, this is an important milestone.
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Tuesday - July 1, 2008
The two largest electronic prescription networks have decided to merge. By joining together their two platforms, RxHub and SureScripts maintain that both doctors and patients will benefit. Having one integrated system gives doctors more information about patients' health insurance plans as well as related medical history, Robin Cronin, a spokesperson for SureScripts told CRM Buyer.
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