Thursday - February 28, 2008
Whenever a United States-based company sends jobs overseas or to Mexico, consumers can retaliate by boycotting that company's products or services. You can try hurting them in the wallet, though it rarely succeeds. Hershey CEO Rick Lenny gutted that company, closing the Oakdale, Calif., plant, among others, while sending jobs south of the border, where labor is cheaper. Then he "retired," wealthy beyond anything you or I could possibly imagine.
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Sunday - February 17, 2008
Scammers from countries such as Nigeria and the United Kingdom have been using a taxpayer-funded telephone relay service for the deaf to target victims in the United States, current and former employees said. About 700 people are employed at a call center in Riverbank, Calif., that provides phone translations, called "relay services," for the deaf, hard of hearing and speech-impaired.
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Thursday - January 17, 2008
In a move with potentially far-reaching implications for Web users and Internet companies alike, Time Warner Cable will test a new model for high-speed Internet access that charges users based on how much bandwidth they consume. Time Warner Cable will try out the metered approach to selling high-speed Internet access through its Road Runner cable broadband service in the city of Beaumont, Texas.
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Monday - January 14, 2008
All of the anxiety-producing statements that drove tech and telecom stocks up and down last week have me feeling like Chicken Little -- and I'm a mere mutual fund investor. On Tuesday, AT&T Chairman and CEO Randall Stephenson scared the bejesus out of investors when he said "We're really experiencing some softness on the consumer side -- from the economy."
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Monday - December 31, 2007
Already, YouTube has conquered your PC and mobile. However, what happens if YouTube conquers your living room, too -- and in HDTV quality? With IPTV that is possible, and the race to see who will be best-positioned in the digital living room of the future has already started. IPTV is being called the "fourth TV broadcasting channel," after satellite, cable and terrestrial broadcasting.
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Thursday - November 15, 2007
Allegations that Comcast is blocking Internet traffic to peer-to-peer sites, namely BitTorrent and Gnutella, continue to bedevil the company. First, there was the media exposé, then the petition to the Federal Communications Commission by several consumer groups to enjoin Comcast from interfering with the Internet traffic that travels over its pipes.
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Tuesday - October 16, 2007
AT&T is revamping its policies to allow consumers to prorate their early termination fee according to how long he or she has been on the plan. The company is also allowing customers who switch plans or change phones during the course of their contract to maintain the same contract instead of re-starting with a new commitment.
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Friday - July 6, 2007
While wireless carriers are shuddering in the face of the iPhone's launch, Sprint Nextel has sent letters to some of its more demanding customers telling them, in effect, "you're fired." Sending these letters establishes "a very poor precedent for handling customer profitability issues," Sheryl Kingstone, director of enterprise research with Yankee Group, told CRM Buyer.
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Monday - April 23, 2007
AT&T on Monday announced it will partner with enterprise mobile solutions provider Antenna Software to market its business application mobilization, starting with mobile CRM for sales force automation and expanding to field force and executives' data requirements. AT&T has begun using Antenna's technology to enable its own sales force to access applications from their mobile devices.
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Friday - March 16, 2007
Cingular Wireless will refund $18.5 million to former California customers who were charged penalties for canceling substandard wireless service. Cingular agreed to issue refunds to all customers who were charged to break contracts, even though they could not make or receive phone calls because the areas where they lived or worked were not well-served by Cingular's network.
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Friday - December 15, 2006
Service centers get a lot more calls with complaints and criticisms than they get showers of praise. All telecom companies experience churn rates way above those of many other industries -- it isn't unheard of for 30 percent of an average telecom company's customers to switch providers in the course of a year.
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