Monday - February 2, 2009
Chris Formant, president of Avaya Global Services, has been on the job since March 2008. It is no small irony that one year ago he was tasked with the assignment of strengthening the services group's financial and operating performance -- a significant undertaking, given that the services division touches upon more than half of Avaya's revenue and workforce. Fast forward one year and Avaya, while not relishing the harsh headwinds it and other industry players are facing, is at least sanguine about its prospects.
[More...]
Tuesday - December 30, 2008
Memo to telecom service providers: "We never thanked you, but you did a great job offering us consolidated billing. It is hard to remember now, as for the last few years you have been so aggressive in promoting bundled services, but five years ago, this was a major pain point. Three bills for ISP, cable and telephone, and usually three different due dates as well."
[More...]
Thursday - December 11, 2008
By looking carefully at the technological, environmental and cultural changes required to fully take advantage of the power of video and telepresence, the full story of how companies can successfully implement this technology is being revealed. Aberdeen is uncovering how successful implementations of telepresence occur in the enterprise workplace.
[More...]
Friday - December 5, 2008
Are cable "bundle" customers changing channels to wireless telecom services? A recent study by the CFI Group, which focuses on measuring customer satisfaction and CRM issues, indicates they are. That is, if they can. Some can't, either because the choice is unavailable, or they have signed the option away.
[More...]
Tuesday - December 2, 2008
Cable company and customer satisfaction: The two terms are often considered antithetical. Through the years, these corporations have earned a reputation of being slow to respond to customer inquiries, inflexible and callous. Now as new competitors tread on their cash cow video services, will these providers change their ways, or will their rigidity cause them to lose business?
[More...]
Monday - December 1, 2008
I recently read an article that featured an up and coming media measurement technology created by research firm Integrated Media Measurement Inc. Using cell phone based data collection, IMMI's digital monitoring system measures audience exposure to multiple media platforms via codes embedded in the audible audio portion of the advertisement.
[More...]
Wednesday - November 12, 2008
IBM announced a partnership with International Broadband Electric Communications Tuesday that will see the two companies begin deploying Broadband over Power Line networks at electric cooperatives throughout the eastern U.S. The two companies are working to resolve an issue that has plagued U.S. residents in rural areas -- no access to broadband Internet services.
[More...]
Wednesday - November 12, 2008
For the second time since its acquisition of Siebel, Oracle is rolling out a major upgrade of the iconic on-premise suite. Version 8.1.1 has rehabbed many of its features -- as well as lavished a great deal of attention on the loyalty functions. The company is also introducing Oracle CRM Gadgets for Sales -- five mini-applications that provide enterprise data and service leveraging Web 2.0 content.
[More...]
Wednesday - August 13, 2008
A nationwide study released Tuesday by the Communications Workers of America labor union found that Internet connection speeds in the United States have increased little over the past year. The nation's median data download speed gained just 0.4 megabits per second, it reported. At that rate, it will take more than 100 years before the U.S. attains speeds currently found in Japan, according to the CWA.
[More...]
Friday - July 11, 2008
Verizon Wireless has agreed to a $21 million payout to settle lawsuits alleging that the wireless carrier's early termination fees were too high and unfair to consumers. While Verizon has not admitted any wrongdoing in the case, the multi-million dollar settlement covers not only a California-based class action lawsuit but a variety of cases pending across the country as well.
[More...]
See More Articles in Communications Section >>
Headline Feeds
Get Business and Technology News Alerts
