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Performance Matters: 9 Key Consumer Insights
Americans Hate Surveillance, Love Privacy: Report
May 21, 2015
Americans are deeply troubled by surveillance, data collection and the security of their data that's held by government agencies and private companies. The combined results of two Pew surveys suggest that the vast majority consider it important to be in control of their information. Eighty-eight percent of the respondents didn't want someone to watch or listen to them without their permission.
Xactly: From Transaction to Process
May 20, 2015
It is subtle, but in the spring conferences I see a pattern emerging around the importance of process. Admittedly, my analysis in this case is less than scientific, and I have no statistics to support my idea, but I my instinct says a trend toward process is beginning. Two conferences that support my contention include Xactly and Zuora, both of which are taking place this week in San Francisco.
Popcorn Time Offers Smooth-as-Butter Streaming
May 20, 2015
Popcorn Time, known as the "Netflix for Pirates," has introduced a browser-based service that lets users play streaming videos without having to download anything. The videos play on the company's servers. However, the browser-based service does not include a built-in virtual private network, a feature of the downloadable Popcorn Time app. Most of the videos stream in HD.
Coherent Navigation Buy May Not Unmuddle Apple Maps
May 19, 2015
Apple has purchased GPS firm Coherent Navigation. The purchase is widely viewed as an effort to improve the trouble-plagued Apple Maps. Coherent Navigation offers satellite navigation hardware; software that includes precise, secure, robust positioning; and timing and communication solutions. "Coherent is well known for ... navigation and geolocation work," said Charles King, principal at Pund-IT.
Walmart Banks on Shaking Up E-Commerce
May 18, 2015
Walmart will be releasing its earnings report on Tuesday, and analysts are expecting hear a lot about the role of e-commerce in the current quarter, as well as an important factor in the company's growth strategy. One of things it's planning to do is to take on Amazon Prime. Walmart last week confirmed that it will roll out its own subscription shipping service, reportedly code-named "Tahoe," this summer.
Redesigning Products and Services for the Internet of Things
May 15, 2015
Nearly everyone agrees the Internet of Things will create unprecedented business opportunities that will dramatically change the way almost every industry operates. There is also universal agreement that the IoT will force organizations to rethink the fundamental nature of their products and services. One company that has become a leader in the rapidly evolving IoT market is PTC.
Apple Likely to Pony Up to Settle A123 Poaching Suit
May 14, 2015
Apple reportedly has agreed to settle the lawsuit brought by battery manufacturer A123 Systems, accusing it of poaching engineers who were under non-compete agreements. A123 develops technologies for electric car batteries. News of the rumored settlement has fueled speculation that Apple poached talent from the firm to forward its ambitions to enter the electric vehicle market.
Verizon Pursues OTT Dream With $4.4B AOL Buy
May 12, 2015
Verizon will make a tender offer of $4.4 billion for AOL, the companies announced Tuesday. AOL will become a wholly owned subsidiary of Verizon upon completion of the merger agreement this summer. The deal drives Verizon's LTE wireless video and over-the-top video strategies, and provides support and connectivity for the company's Internet of Things platforms.
The US Government vs. E-Commerce
May 12, 2015
"The chief business of the American people is business," President Calvin Coolidge said. Although that has become the country's rubric, lawmakers in the United States aren't inclined to give business free rein. The Justice Department last month trumpeted its first online marketing prosecution: the leveling of felony charges against David Topkins, a former executive of Art.com, for alleged price-fixing.
Uber Wants to Get Off Google's Maps
May 8, 2015
Ride-sharing company Uber reportedly has submitted a bid of up to $3 billion to acquire Nokia's Here maps service. Several Here suitors have surfaced since April, when Nokia made known its intent to sell the service, including Facebook, Google, and a consortium of German automakers and Chinese search engine Baidu. The biggest threat to Uber's bid may be that consortium.
Wild Salesforce Speculation
May 8, 2015
The blogosphere lit up last week after rumors surfaced that Salesforce was working with unnamed bankers on a possible merger. It seemed Salesforce was in play, and my colleagues and I went into overdrive speculating about who the suitor might be, what the striking price would be, and whether it was a good idea to do the deal. Of course, as a public company, Salesforce in theory could be bought.
The Cloud's Threatening Legal Storm
May 8, 2015
With the ever-increasing use of the cloud by more and more businesses, there is good reason to be concerned about legal risks, which are an inherent part of the cloud. The term "cloud" may be relatively new, but the concept of remote computing started more than 60 years ago, when Dartmouth University first launched "time-sharing." The remote computing risks have not abated.
Federal Appeals Court Rules NSA's Phone Data-Vacuuming Illegal
May 7, 2015
A U.S. Court of Appeals has ruled, in essence, that the NSA's collection of metadata concerning Americans' communications is illegal. The court vacated U.S. District Judge William Pauley's December 2013 ruling in ACLU v. Clapper, and remanded the case to the lower court. "The Second Circuit found the government incorrect in many of its arguments," said ACLU Staff Attorney Patrick Toomey.
The Next Big Split in Wireless
May 7, 2015
The wireless and wire line telecom industry completely reinvents itself every few years. Right now, everything seems to be changing. Seven years ago, the handset leaders were BlackBerry and Nokia. Today, those companies are struggling to stay on the charts. Today's handset leaders are Apple and Samsung for hardware, and Apple and Google for operating systems.
Twitter's Timid Anti-Trolling Tweaks
May 7, 2015
Twitter recently amended its rules in yet another attempt to crack down on the abuses perpetuated by online trolls, but the changes may do little to protect victims. Its latest move was an extension of its ban on threats of violence against others or the promotion of violence against others. The company decided to let its support team lock down abusive accounts for specific periods of time.
Supreme Court to Hear 'Non-Injury' Privacy Class Action
May 6, 2015
The U.S. Supreme Court last month granted a request from Spokeo, a data aggregator, to consider whether the legal basis litigants must meet to file a claim in federal court should be broadly or narrowly defined. In the case, Spokeo, Inc. v. Thomas Robins, Thomas Robins is a resident of Virginia acting individually and as representative of a class.
Facebook Responds to Critics by Unlocking Internet.org
May 4, 2015
Net neutrality and Facebook's Internet.org initiative can and must coexist, insists CEO Mark Zuckerberg. Facebook on Monday announced that it will expand Internet.org to ensure that it doesn't conflict with the principles of a free and open Internet. CEO Mark Zuckerberg responded to criticisms of Internet.org and outlined plans to make the free service even more open.
Comcast Blithely Juggles Its Options
May 4, 2015
Although its year-long effort to merge with TWC was derailed last month, Comcast gave investors good news about its first-quarter performance. It reported a 10 percent earnings hike for its first quarter, driven by growth in its high-speed Internet business. Total revenue increased by 2.6 percent to $17.9 billion for the quarter, despite $99 million in costs related to its failed merger attempt.
Apple, IBM Bring Tech to the Rescue for Japan's Seniors
May 4, 2015
Apple and IBM last week announced an initiative with Japan Post Group to provide seniors in Japan with iPads preloaded with apps and analytics designed to improve their quality of life. Japan Post Group will launch a pilot service later this year and gradually expand it to cover 4-5 million customers by 2020. This is one of several undertakings to deal with aging in Japan.
Twitter Takes It on the Chin
April 30, 2015
Twitter's stock took a hit when investors got an early look at first quarter earnings, leaked just ahead of closing time on Tuesday, ahead of the company's Wednesday announcement. Shares plummeted about 18 percent from Tuesday's opening price of $51.84. The slide continued on Wednesday, with the loss of a couple more percentage points, and the share price hovered near that level through Thursday.
Is Comcast, TWC Dead or Just Sleeping?
April 30, 2015
Now that the Comcast, Time Warner Cable merger deal has failed, what's next? I think it's likely that if Time Warner Cable is still around, the deal might be tried once again in a few years after the industry has transformed itself. Comcast obviously is still interested in expanding with Time Warner Cable and will try this merger dance again in a few years. This has worked before.
Shiny Apple Has a Few Soft Spots
April 29, 2015
Apple on Monday reported another quarter of stellar earnings, detailing its drive to 27 percent revenue growth on the backs of its iPhone, Mac and App Store sales. The company generated $58 billion in revenue in the second quarter -- about a $12 billion increase year over year -- and posted a net profit of $13.6 billion, roughly $3 billion more than the year-ago quarter.
Amazon Goes Full Bore for B2B Commerce
April 29, 2015
Amazon on Tuesday announced Amazon Business, transforming its 3-year-old Amazon Supply B2B marketplace with new features and benefits, and a massively increased product selection. Amazon Business offers customers everything from IT and lab equipment to traffic signs, industrial deep fryers and 55-gallon steel drums. Customers will need a business license to register.
When Elon Met Larry
April 28, 2015
Tesla Motors founder and CEO Elon Musk reportedly almost sold his electric car company to Google. Tesla was on the verge of bankruptcy, and Musk had all but signed the documents that would have handed over the company, according to an excerpt from the upcoming Elon Musk: Tesla, SpaceX, and the Quest for the Fantastic Future. The book will be available May 19.

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Does technology create more jobs than it destroys?
Yes - The jobs new technologies create outnumber those lost due to machines replacing humans.
No- Companies fixated on cost-cutting are building workforces of robots and computers instead of people.