Thursday - May 21, 2009
Aberdeen's research shows a 16 percent increase in the number of organizations that are satisfied with the performance of business-critical applications since March of 2008. However, the disparity among respondents is profound. Ninety-three percent of Best-in-Class organizations are satisfied with their application performance, and only 48 percent of Industry Average and Laggard organizations show the same level of satisfaction. Nearly half of organizations surveyed are still struggling in managing the performance of business-critical applications.
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Friday - May 8, 2009
Driven by the housing market landslide and seizure of the global credit markets, economies the world over have slipped into retrenchment and recession. Many organizations are tightening capital and expense budgets, closing locations, shortening hours or reducing staff. Still others are tempted to reduce the level of service and support they extend to customers.
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Thursday - May 7, 2009
In an effort to provide needed cohesion across its products and solutions, IBM has unveiled a cloud-based BPM service, tighter alignment with Amazon, better CEP integration, reintroduced a WebSphere private cloud appliance and double-downed on a slew of its industry framework solutions.
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Wednesday - April 29, 2009
Zuora, the on-demand billing service for on-demand companies, is turning 1 year old. Last week, the company announced 100 product improvements with its 2.0 version and said that it had attracted 100 customers in its first year. Why all the attention to this startup? I think what's cool about Zuora is that it is the first on-demand infrastructure company delivering its product as an on-demand service.
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Friday - April 10, 2009
One of the misconceptions of the Software-as-a-Service and broader cloud computing market is that these new Web-based services will "disintermediate" the channel because of their simpler, more user-friendly solutions, and direct sales and delivery business models. However, there is still plenty of room for innovative channel organizations to operate.
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Tuesday - March 31, 2009
Companies deploy CRM solutions to improve business performance, maximize customer relationships and enhance customer service, but many deployments fail to meet expectations. There are many reasons technology rollouts fail, from lack of planning to lack of funding, but there's another, less-understood culprit: poorly defined business processes.
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Wednesday - March 25, 2009
In just a few years, Software as a Service has gone from a curiosity to a mission-critical application, accelerating into mainstream adoption. Faced with a dire financial situation, most businesses are taking advantage of the tremendous economies of scale that SaaS brings. Yet that's only the beginning.
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Monday - March 16, 2009
Welcome to the latest BriefingsDirect Analyst Insights Edition, Vol. 37, a periodic discussion and dissection of software, services, SOA and compute cloud-related news and events with a panel of IT analysts. In this episode, our guests examine the essential topic of bringing human activity into alignment with standards-based IT supported business processes.
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Friday - March 13, 2009
In my previous column in this space, I examined the trends which are driving IT managers to increasingly embrace Software as a Service solutions to better support their end-users and help their organizations achieve their corporate objectives. A growing number of managed services providers are also becoming advocates for leveraging the added power and lower costs of SaaS.
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Tuesday - February 24, 2009
Shrinking client pools, lack of access to credit and competition from offshore destinations are squeezing some business process outsourcing service providers in the United States. With declining revenues come cheaper valuations. This creates opportunities for other entrepreneurs seeking to expand their outsourcing business quickly through acquisitions.
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