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Facebook Traffic: A Whole Lot of Hustle but Not Much Flow March 17, 2010 
Facebook, thanks to its 400 million status-updating, link-sharing, asparagus-farming, party picture-posting denizens, has risen to the top of the Internet heap once again, surpassing -- at least according to one ranking -- search giant Google in total U.S. visitors for the third time this year.
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The Year of the Customer: Balancing Service and Efficiency February 09, 2010 
The big question as we move through 2010 may be, "What does the future hold?" But really, the past year will give us a clearer glimpse into the future than any crystal ball possibly could. 2010 is the year of the customer. December 31st, 2009, marked the end of one of the toughest years companies have faced in decades.
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Real-Time Analytics Makes for Happy, Loyal Customers February 05, 2010 
For businesses serving the public, employees are the face of the company. Likewise, the manner in which employees interact with customers shapes their perception of the business and its brand. Ultimately, customer loyalty is built through positive interactions and high-quality customer service that meets the individual's specific needs.
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How Smart Can Analytics Get? January 24, 2010 
New architectures for data and logic processing are ushering in a game-changing era of advanced analytics. These new approaches support massive data sets to produce powerful insights and analysis -- yet with unprecedented price-performance. As we enter 2010, enterprises are including more forms of diverse data into their business intelligence activities.
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Integration and Analytics: The Online Shopper's Best Friends January 15, 2010 
With the plethora of available technology tools promising to improve the customer experience, it's safe to assume that many of you have deployed more than one of them to increase your chances of success. The implementation of myriad technology applications can provide significant benefits if they are utilized properly.
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Closing the Customer Visibility Circle January 14, 2010 
Whether driven by lack of product differentiation, customer demand for better service, or simply the need to improve the prospect/customer experience, companies are seeking to better understand their customers in order to more effectively acquire and retain business. Yet recent Aberdeen research shows less than a third of all companies have real-time visibility into all related processes, from customer quote to cash receipt.
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Top 8 Enterprise Server Predictions for 2010 January 13, 2010 
Although the enterprise server market has been among the hardest hit by the suffering economy, there is reason to be hopeful as 2009 draws to a close. I'd like to take a moment to share eight predictions of what we can look forward to in 2010 -- trends that have the potential to dramatically change the enterprise in the years to come.
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ParAccel's Bid to Build a Better Data Cruncher December 30, 2009 
Data mining is becoming a crowded field filled with software providers using similar strategies. Their basic goal is always the same. The analytics platforms are designed to slice and dice data to make sales trends and buying opportunities more evident. The firms that can deliver this product more accurately and more rapidly grow their reputations and entice new customers from lesser-producing competitors.
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2010: The Year of Living Sustainably December 23, 2009 
Am I kidding me? Forecasting the year ahead? Sheesh! One of the reasons the task I set for myself is so daunting this year is that I believe we are in a massive transition state that affects the whole economy, CRM included. I think Tom Friedman got it right in version 2.0 of his Hot, Flat and Crowded.
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Google Gives URLs Shave and a Haircut December 15, 2009 
URL shortening -- a niche service that exploded into the mainstream along with Twitter -- has suddenly become a hotly competitive market, with a handful of new offerings. Market leader Bit.ly, as well as TinyURL and scores of other smaller players, now have to contend with Google and Facebook.
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IBM Connect 2009 - Meeting Critical Business Challenges December 01, 2009 
IBM's recent Connect 2009 analyst conference provided fascinating insights into one of the company's most valuable assets -- its software group organization. IBM has long been recognized as a purveyor of enterprise-class computing systems, but during the past decade, the company's global services organization has become its prime driver of revenue and profit.
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Text Analysis and the Next Generation of BI November 15, 2009 
Text-based content and information from across the Web are growing in importance to businesses. The need to analyze Web-based text in real-time is rising to where structured data was in importance just several years ago. Indeed, for businesses looking to do even more commerce and community building across the Web, text access and analytics forms a new mother lode of valuable insights to mine.
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Tempering the Supply Chain With Better BI October 22, 2009 
Many organizations in the consumer packaged goods industry are experiencing a trade-off between the benefit of high product volume sales coming at the expense of extreme data complexity. At the same time, these companies struggle to maintain open lines of communication with their retail customers and distributors in order to better manage the upstream flow of product.
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Filtering the BI Fire Hose October 11, 2009
How can we make the most of Web data services for business intelligence? As enterprises seek to gain better insights into their markets, processes, and business development opportunities, they face a daunting challenge -- how to identify, gather, cleanse, and manage all of the relevant data and content being generated across the Web.
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Redefining the Value of Cloud October 09, 2009 
One of the biggest challenges in today's rapidly evolving cloud computing market, if you're an aspiring vendor, is how to clearly differentiate your offerings in an increasingly competitive environment. This is especially difficult because of the Web's knack for sucking the value out of everything it touches.
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The Cutting Edge of Law Enforcement Technologies October 06, 2009 
Not so long ago, Motorola was hailed as the bane of criminals. "You might outrun the cop, but you'll never outrun Motorola," went the saying. The Motorola two-way radio was one of the first technologies to tip the scales in favor of law enforcement. However, it was by no means the last.
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