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Denis Pombriant
Platform Native
11/19/14 6:41 PM PT | CRM Buyer | 863 Words

The idea of an omnipotent software platform and the evolution of customer science go hand in hand. Customer science is the...

Denis Pombriant
Journey Map
11/12/14 4:50 PM PT | CRM Buyer | 988 Words

The journey map and the tools used to make one might be the sleeper part of CRM in the year or...

Denis Pombriant
Analyzing Big Data
10/29/14 5:59 PM PT | CRM Buyer | 923 Words

Xactly continues its pioneering ways by analyzing anonymous data collected by its customers in compensation management. If you aren't familiar...

Erika Morphy
Salesforce1 Lightning Connect Aims to End the Long CRM Integration Nightmare
11/13/14 3:58 PM PT | CRM Buyer | 536 Words

Not Yet Idiot Proof
The integration tools should be welcome to developers and users because integration technology, for all its advances over the years, is still not "idiot proof," Denis Prombriant, principal of Beagle Research , told CRM Buyer.

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Denis Pombriant
Beginning of a Paradigm
09/04/14 8:40 PM PT | CRM Buyer | 927 Words

I've been following the wearables space with great interest over the last year, from the first steps of products like Fitbit...

Denis Pombriant
The Customer Science Revolution
10/23/14 7:42 PM PT | CRM Buyer | 787 Words

Bluewolf , the consultancy that was founded to assist customers implementing and deploying Salesforce.com, has released its annual State of...

Denis Pombriant
Jottings on Dreamforce 2014
10/16/14 12:07 PM PT | CRM Buyer | 889 Words

Dreamforce has always been about many things happening at once -- a three-ring circus, in a good way. There are announcements...

Denis Pombriant
OOW2014
10/08/14 6:08 PM PT | CRM Buyer | 1261 Words

If Oracle didn't build another product for a while, it would be OK. In fact, no one might notice. The company...

Denis Pombriant
A Lot to Like in the Midwest
10/01/14 7:06 PM PT | CRM Buyer | 794 Words

There was a lot to like at Salesforce ExactTarget's Connections 2014 user conference in Indianapolis last week. Now all that's needed...

Denis Pombriant
The New Forecasting Era
09/24/14 5:19 PM PT | CRM Buyer | 977 Words

Sales forecasting never has been easy, and over time it has gotten a lot harder. This brings up a couple of...

Denis Pombriant
The Wearables Revolution
09/18/14 6:28 AM PT | CRM Buyer | 729 Words

The wearables market heated up last week with Apple's introduction of its Watch and payment processing service, and the implications for...

Denis Pombriant
If Google Were French
09/11/14 11:44 AM PT | CRM Buyer | 750 Words

I was disturbed by this week's story in The New York Times about Google's ongoing issues with European regulators. The lead...

Erika Morphy
Salesforce.com Debuts Faster, Smarter Social and Mobile Tools
10/07/14 8:12 PM PT | CRM Buyer | 654 Words

The products work well with users because they have been redesigned to bring more process into selling or sales, so they are not so transaction-oriented, Denis Pombriant, principal of Beagle Research told CRM Buyer.

"Vendors and companies like transactions, but customers...

Denis Pombriant
Customer Experience Guru Joe Pine: Authenticity Is the New Quality
01/09/08 4:00 AM PT | CRM Buyer | 2044 Words

Denis Pombriant: You and your writing partner James Gilmore have been responsible for introducing some important ideas into the business world, like mass customization and the experience economy. How do you come up with ideas like that?

Joe Pine: Basically, we...

Denis Pombriant
'Well, I Am a Systems Guy'
12/15/10 5:00 AM PT | CRM Buyer | 909 Words

Denis Pombriant interviewed by John Taschek at Dreamforce.

Of Clouds and Forces
Nonetheless, if you look at the now eight clouds you are likely to miss -- or underestimate --...

Denis Pombriant
The On-Demand Call Center
08/30/06 4:00 AM PT | CRM Buyer | 1060 Words

Listen to Denis Pombriant (6:30 minutes)
Having the technology and the business model was not enough, however, especially in this market, because once a company made the big call center investment, it had to make the investment work out -- and...

Denis Pombriant
The Sales Web
08/09/06 4:00 AM PT | CRM Buyer | 1088 Words

Listen to Denis Pombriant (5:47 minutes)
In this case, customers have evolved to a point where they have changed the way many markets work. About a hundred years ago, mass markets were created, and fifty years ago, roughly, mass marketing...

Denis Pombriant
Prime Time for PRM
07/26/06 5:00 AM PT | CRM Buyer | 1057 Words

Listen to Denis Pombriant (6:20 minutes)
What's happening? Well, to a degree this is a predictable part of the technology lifecycle. As product categories mature, much of the mystery goes out of them because the consumer becomes acquainted with a...

Denis Pombriant
Microsoft, Oracle Take Different Approaches
07/19/06 5:00 AM PT | CRM Buyer | 953 Words

Listen to Denis Pombriant (5:35 minutes)
That's why I say Microsoft needs to find a way to create some separation between itself and the competition. Unfortunately, though, the R&D that Microsoft is pouring into on-demand CRM will most likely be...

Denis Pombriant
Salesforce.com, NetSuite Broaden Their Appeal
06/28/06 5:00 AM PT | CRM Buyer | 903 Words

Listen to Denis Pombriant (5:00 minutes)
After all, CompUSA prides itself on having a knowledgeable sales staff capable of intelligently discussing the ins and outs of products with customers. SMBs, the kinds of companies that NetSuite targets, buy other supplies...

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