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Denis Pombriant
What the Buyer Sees
03/04/15 5:00 AM PT | CRM Buyer | 731 Words

Partner Relationship Management gives a lot of attention to the vendor and partner relationship, and it should. But it's worth remembering...

Denis Pombriant
CPQ's Time to Shine
03/02/15 5:00 AM PT | CRM Buyer | 769 Words

Configure, price, quote software was once a barely thought about branch of CRM , falling under the heading of sales enablement....

Richard Adhikari
Report: Most Insurance Customers Are Fed Up
02/27/15 2:02 PM PT | CRM Buyer | 678 Words

Byte Me, Bro!
"It's not about CRM," said Denis Pombriant, managing principal of Beagle Research , who interviewed the chief customer officer at "a very large multi-line insurance company" for his upcoming book, Solve for the Customer .

Companies...

Denis Pombriant
Relax, You're Surrounded
02/25/15 5:00 AM PT | CRM Buyer | 652 Words

I don't know how many old movies there are in which the good guys say, "You're surrounded, come out with your...

Denis Pombriant
Solving for the Customer
02/19/15 12:03 PM PT | CRM Buyer | 907 Words

You might remember Garry Kasparov, the last chess grand master to beat a computer. That was about 20 years ago when...

Denis Pombriant
Customer Science
01/28/15 5:29 PM PT | CRM Buyer | 966 Words

Part of my new year routine has been ordering new business cards. In this electronic age, they are the only things...

Denis Pombriant
Time to Drill Deeper
01/21/15 6:25 PM PT | CRM Buyer | 894 Words

No, this is not an article about fracking -- drilling for gas and oil in shale. This is about "drilling down"...

Denis Pombriant
Compensation Is the Window on Business
01/15/15 11:12 AM PT | CRM Buyer | 596 Words

The continuing rollout of platform technology is bringing many applications together to support better, and in many cases new, business processes....

Denis Pombriant
Better and Better
01/07/15 4:51 PM PT | CRM Buyer | 800 Words

James Surowiecki, author of The Wisdom of Crowds and business and finance columnist for The New Yorker , published an article...

Denis Pombriant
Sales Kaizen
12/17/14 6:44 PM PT | CRM Buyer | 957 Words

CRM makes several promises to its users, including selling more or selling faster, resolving service issues faster or at least...

Denis Pombriant
Year-End Thoughts
12/11/14 3:15 PM PT | CRM Buyer | 989 Words

We are now through almost 15 years of the century, and for all of that time I have been analyzing the...

Christopher J. Bucholtz
The Top 20 CRM Blogs of 2014, Part 1
01/12/15 9:51 AM PT | CRM Buyer | 2224 Words

2. Denis Pombriant - Beagle Research Group, CRM Buyer
CRM does not exist in a vacuum -- what it does and what it's able to do are shaped by the business structure in which it exists. Similarly, each business' ability...

Richard Adhikari
The Way to a Customer's Heart Is Through Your Employees
01/08/15 7:57 PM PT | CRM Buyer | 642 Words

What More Is Needed
"I might be in violent agreement with [Temkin's findings], and I have a book coming out in a few weeks -- Solve for the Customer -- to prove it," said Denis Pombriant, principal at Beagle Research...

Denis Pombriant
Beginning of a Paradigm
09/04/14 8:40 PM PT | CRM Buyer | 927 Words

I've been following the wearables space with great interest over the last year, from the first steps of products like Fitbit...

Denis Pombriant
Customer Experience Guru Joe Pine: Authenticity Is the New Quality
01/09/08 4:00 AM PT | CRM Buyer | 2044 Words

Denis Pombriant: You and your writing partner James Gilmore have been responsible for introducing some important ideas into the business world, like mass customization and the experience economy. How do you come up with ideas like that?

Joe Pine: Basically, we...

Denis Pombriant
'Well, I Am a Systems Guy'
12/15/10 5:00 AM PT | CRM Buyer | 909 Words

Denis Pombriant interviewed by John Taschek at Dreamforce.

Of Clouds and Forces
Nonetheless, if you look at the now eight clouds you are likely to miss -- or underestimate --...

Denis Pombriant
The On-Demand Call Center
08/30/06 4:00 AM PT | CRM Buyer | 1060 Words

Listen to Denis Pombriant (6:30 minutes)
Having the technology and the business model was not enough, however, especially in this market, because once a company made the big call center investment, it had to make the investment work out -- and...

Denis Pombriant
The Sales Web
08/09/06 4:00 AM PT | CRM Buyer | 1088 Words

Listen to Denis Pombriant (5:47 minutes)
In this case, customers have evolved to a point where they have changed the way many markets work. About a hundred years ago, mass markets were created, and fifty years ago, roughly, mass marketing...

Denis Pombriant
Prime Time for PRM
07/26/06 5:00 AM PT | CRM Buyer | 1057 Words

Listen to Denis Pombriant (6:20 minutes)
What's happening? Well, to a degree this is a predictable part of the technology lifecycle. As product categories mature, much of the mystery goes out of them because the consumer becomes acquainted with a...

Denis Pombriant
Microsoft, Oracle Take Different Approaches
07/19/06 5:00 AM PT | CRM Buyer | 953 Words

Listen to Denis Pombriant (5:35 minutes)
That's why I say Microsoft needs to find a way to create some separation between itself and the competition. Unfortunately, though, the R&D that Microsoft is pouring into on-demand CRM will most likely be...

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