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05/15/13 5:00 AM PT | CRM Buyer | 838 Words
There are two questions that emerging companies in the CRM space hear when they face the analysts: When are you going...
05/08/13 5:00 AM PT | CRM Buyer | 792 Words
It's been wonderful this spring, being a part of all the vendor briefings now in high gear. That's because in short...
05/01/13 5:00 AM PT | CRM Buyer | 788 Words
It hit me last week while attending Oracle's Analyst World briefing. We met in a conference center on the Oracle campus...
I can't tell you how many emerging analytics companies have contacted me since January. Every day it seems there is another...
About ten years ago, I wrote a paper that predicted that analytics and social media would converge in CRM . I...
04/10/13 5:00 AM PT | CRM Buyer | 1090 Words
Sugar CRM took its annual customer and partner show on the road this week and brought what had been a Bay...
Marketing is taking CRM by storm. While we've all been fixated on social media , many companies -- both vendors and...
Erik Brynjolfsson and Andrew McAfee of the MIT Center for Digital Business and the Sloan School of Management have written an...
For years Microsoft has been telling us that they have great new products in the pipeline that were competitive, and an...
We have this idea of modern computing that is closely tied to social media , and rightly so. Social media is...
"Who is the customer?" It's a great question, one that my managers liked to ask when I was a young...
Could we have a moment of sustained loud noise for all of the companies that form the various ecosystems around major...
Salesforce came to New York this week for its annual winter meeting with customers. The company had two goals: test new...
I liked what Sage did last week in agreeing to sell off some non-core assets to partners, and I am most...
01/09/08 4:00 AM PT | CRM Buyer | 2044 Words
Denis Pombriant: You and your writing partner James Gilmore have been responsible for introducing some important ideas into the business world, like mass customization and the experience economy. How do you come up with ideas like that?
Joe Pine: Basically, we...
Denis Pombriant interviewed by John Taschek at Dreamforce.
Of Clouds and Forces
Nonetheless, if you look at the now eight clouds you are likely to miss -- or underestimate --...
Listen to Denis Pombriant (6:30 minutes)
Having the technology and the business model was not enough, however, especially in this market, because once a company made the big call center investment, it had to make the investment work out -- and...
Listen to Denis Pombriant (5:47 minutes)
In this case, customers have evolved to a point where they have changed the way many markets work. About a hundred years ago, mass markets were created, and fifty years ago, roughly, mass marketing...
Listen to Denis Pombriant (6:20 minutes)
What's happening? Well, to a degree this is a predictable part of the technology lifecycle. As product categories mature, much of the mystery goes out of them because the consumer becomes acquainted with a...
07/19/06 5:00 AM PT | CRM Buyer | 953 Words
Listen to Denis Pombriant (5:35 minutes)
That's why I say Microsoft needs to find a way to create some separation between itself and the competition. Unfortunately, though, the R&D that Microsoft is pouring into on-demand CRM will most likely be...
