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Denis Pombriant
Time's Up for Legacy ERP
03/26/15 10:26 AM PT | CRM Buyer | 480 Words

It takes prodigious amounts of cash to launch a company these days and that's especially true when trying to insert a...

Shrinking ERP to Grow It
03/31/15 11:50 AM PT | CRM Buyer | 858 Words

The surround strategy for legacy ERP is real. It's been going on for several years, and if I was a legacy...

Denis Pombriant
Self-Service and the 'R' in CRM
03/25/15 5:00 AM PT | CRM Buyer | 797 Words

Self-service is generally considered a good thing, especially in CRM, where there has been significant investment in empowering people to take...

Denis Pombriant
Importance of a System
03/18/15 5:00 AM PT | CRM Buyer | 961 Words

I was having dinner the other night with friends, telling them about some of the ideas in my book, Solve for...

Denis Pombriant
Record Systems as Deal Savers
03/11/15 5:00 AM PT | CRM Buyer | 662 Words

Transaction systems have all the fun but systems of record do all of the work; at least it seems that way....

Denis Pombriant
What the Buyer Sees
03/04/15 5:00 AM PT | CRM Buyer | 731 Words

Partner Relationship Management gives a lot of attention to the vendor and partner relationship, and it should. But it's worth remembering...

Richard Adhikari
Quosal Lets Salespeople Add Video Spiels to Quotes
03/20/15 10:23 AM PT | CRM Buyer | 573 Words

"People love to watch the small screen, and as time-challenged as we are, if the video can take the load off of having to read all of a proposal -- or, more likely, explain some gray areas -- then great," said Denis ...

Denis Pombriant
CPQ's Time to Shine
03/02/15 5:00 AM PT | CRM Buyer | 769 Words

Configure, price, quote software was once a barely thought about branch of CRM , falling under the heading of sales enablement....

Denis Pombriant
Relax, You're Surrounded
02/25/15 5:00 AM PT | CRM Buyer | 652 Words

I don't know how many old movies there are in which the good guys say, "You're surrounded, come out with your...

Denis Pombriant
Solving for the Customer
02/19/15 12:03 PM PT | CRM Buyer | 907 Words

You might remember Garry Kasparov, the last chess grand master to beat a computer. That was about 20 years ago when...

Denis Pombriant
Customer Science
01/28/15 5:29 PM PT | CRM Buyer | 966 Words

Part of my new year routine has been ordering new business cards. In this electronic age, they are the only things...

Denis Pombriant
Time to Drill Deeper
01/21/15 6:25 PM PT | CRM Buyer | 894 Words

No, this is not an article about fracking -- drilling for gas and oil in shale. This is about "drilling down"...

Denis Pombriant
Compensation Is the Window on Business
01/15/15 11:12 AM PT | CRM Buyer | 596 Words

The continuing rollout of platform technology is bringing many applications together to support better, and in many cases new, business processes....

Denis Pombriant
Better and Better
01/07/15 4:51 PM PT | CRM Buyer | 800 Words

James Surowiecki, author of The Wisdom of Crowds and business and finance columnist for The New Yorker , published an article...

Richard Adhikari
Report: Most Insurance Customers Are Fed Up
02/27/15 2:02 PM PT | CRM Buyer | 678 Words

Byte Me, Bro!
"It's not about CRM," said Denis Pombriant, managing principal of Beagle Research , who interviewed the chief customer officer at "a very large multi-line insurance company" for his upcoming book, Solve for the Customer .


Christopher J. Bucholtz
The Top 20 CRM Blogs of 2014, Part 1
01/12/15 9:51 AM PT | CRM Buyer | 2224 Words

2. Denis Pombriant - Beagle Research Group, CRM Buyer
CRM does not exist in a vacuum -- what it does and what it's able to do are shaped by the business structure in which it exists. Similarly, each business' ability...

Richard Adhikari
The Way to a Customer's Heart Is Through Your Employees
01/08/15 7:57 PM PT | CRM Buyer | 642 Words

What More Is Needed
"I might be in violent agreement with [Temkin's findings], and I have a book coming out in a few weeks -- Solve for the Customer -- to prove it," said Denis Pombriant, principal at Beagle Research...

Denis Pombriant
Beginning of a Paradigm
09/04/14 8:40 PM PT | CRM Buyer | 927 Words

I've been following the wearables space with great interest over the last year, from the first steps of products like Fitbit...

Denis Pombriant
Customer Experience Guru Joe Pine: Authenticity Is the New Quality
01/09/08 4:00 AM PT | CRM Buyer | 2044 Words

Denis Pombriant: You and your writing partner James Gilmore have been responsible for introducing some important ideas into the business world, like mass customization and the experience economy. How do you come up with ideas like that?

Joe Pine: Basically, we...

Denis Pombriant
'Well, I Am a Systems Guy'
12/15/10 5:00 AM PT | CRM Buyer | 909 Words

Denis Pombriant interviewed by John Taschek at Dreamforce.

Of Clouds and Forces
Nonetheless, if you look at the now eight clouds you are likely to miss -- or underestimate --...

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