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Denis Pombriant
CPQ: Boost Selling Performance and Accuracy
04/17/17 3:37 PM PT | CRM Buyer | 1050 Words

They say it can take a product idea 10 years to go from concept to mass-market appeal but that might be...

Denis Pombriant
Oracle's Strategery
04/10/17 2:24 PM PT | CRM Buyer | 816 Words

Watching Oracle's cloud strategy roll out has been interesting, to say the least, and it's given me renewed respect for its...

Denis Pombriant
Reversing Net Neutrality
04/03/17 2:49 PM PT | CRM Buyer | 820 Words

When one side or the other in a political debate refused to accept a decision, it used to be simply annoying,...

Denis Pombriant
It's Mud Season Again
03/29/17 2:09 PM PT | CRM Buyer | 706 Words

It's mud season here in New England -- that time of year when everything merges into an amorphous mess. The gray...

Richard Adhikari
SugarCRM Adds Enterprise Management to Mobile App
04/06/17 1:33 PM PT | CRM Buyer | 588 Words

"They have some good and credible enterprise customers," noted Denis Pombriant, principal at Beagle Research Group .

"They're moving upstream," he told CRM Buyer.

SugarCRM's push into the enterprise is fueled by partnerships with IBM, Wipro and Hewlett Packard Enterprise...

Denis Pombriant
Blockchain: CRM's Next Frontier
03/22/17 3:11 PM PT | CRM Buyer | 909 Words

We've seen a parade of technologies coming into the front office since 2000, including browser-based cloud computing , social media ,...

Denis Pombriant
Analytics and Workflow
03/15/17 3:33 PM PT | CRM Buyer | 734 Words

There's a big difference between B2C and B2B analytics that no vendors seem to be addressing, and it involves the consumption...

Denis Pombriant
Salesforce FY18 Kickoff
03/09/17 12:34 PM PT | CRM Buyer | 811 Words

Salesforce CEO Marc Benioff invited a select group of press, analysts and customers to a fiscal year kickoff presentation overlooking San...

Denis Pombriant
New Rules
03/01/17 1:15 PM PT | CRM Buyer | 685 Words

One of the foundational ideas of business is the Pareto analysis, which tries to identify the small portion of factors that...

Denis Pombriant
Social Marketing Grows Up
02/23/17 3:56 PM PT | CRM Buyer | 714 Words

For an article that lands on the social marketer like a proverbial ton of bricks, check out "What's the Value of...

Denis Pombriant
Oracle's DB Dilemma
02/17/17 10:00 AM PT | CRM Buyer | 985 Words

Seeking Alpha is an online outfit that offers investors good research and analysis on tech vendors, and it is especially well...

Denis Pombriant
Output vs. Outcomes
02/14/17 2:20 PM PT | CRM Buyer | 817 Words

I got a wakeup call from reading "You Need to Manage Digital Projects for Outcomes, Not Outputs," a Harvard Business Review...

Denis Pombriant
Tech Industry Gets Political
01/31/17 2:45 PM PT | CRM Buyer | 667 Words

In the last decade or so, the tech industry has become increasingly political, which is different from being politicized. If I...

Christopher J. Bucholtz
Top CRM Blogs of 2016: Countdown, Part 2
01/24/17 3:22 PM PT | CRM Buyer | 2487 Words

Beagle Research
From trade shows to the presidential election, from artificial intelligence to acquisitions, Denis Pombriant's Beagle Research blog free-associates across the entire spectrum of customer relationships, customer experiences, and their impact on the business world and beyond. (Denis also makes...

Richard Adhikari
Salesforce, IBM Kick Off New Artificial Intelligence Era
03/08/17 12:34 PM PT | CRM Buyer | 663 Words

IBM has positioned the partnership as heralding "the era of cognitive intelligence -- using Watson's huge data store to give general information to other apps, and intelligence from specific tools like Einstein," observed Denis Pombriant, principal at Beagle Research.

Meanwhile, Salesforce's...

Richard Adhikari
McDonald's Puts Mobile Ordering to the Test
03/16/17 4:07 PM PT | CRM Buyer | 537 Words

"You want to make sure that orders are correct and delivered on time -- that stuff that's supposed to be hot is hot, and stuff that's supposed to be cold is cold," Beagle Research Principal Denis Pombriant told CRM Buyer.


Denis Pombriant
Beginning of a Paradigm
09/04/14 8:40 PM PT | CRM Buyer | 927 Words

I've been following the wearables space with great interest over the last year, from the first steps of products like Fitbit...

Denis Pombriant
Customer Experience Guru Joe Pine: Authenticity Is the New Quality
01/09/08 4:00 AM PT | CRM Buyer | 2044 Words

Denis Pombriant: You and your writing partner James Gilmore have been responsible for introducing some important ideas into the business world, like mass customization and the experience economy. How do you come up with ideas like that?

Joe Pine: Basically, we...

Denis Pombriant
'Well, I Am a Systems Guy'
12/15/10 5:00 AM PT | CRM Buyer | 909 Words

Denis Pombriant interviewed by John Taschek at Dreamforce.

Of Clouds and Forces
Nonetheless, if you look at the now eight clouds you are likely to miss -- or underestimate --...

Denis Pombriant
The On-Demand Call Center
08/30/06 4:00 AM PT | CRM Buyer | 1060 Words

Listen to Denis Pombriant (6:30 minutes)
Having the technology and the business model was not enough, however, especially in this market, because once a company made the big call center investment, it had to make the investment work out -- and...

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