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Denis Pombriant
The 2 Layers of Customer Experience
11/18/15 9:55 AM PT | CRM Buyer | 809 Words

Maybe you've already considered this, but it just popped into my head the other day as I was thinking once again...

Denis Pombriant
Digital Transformation and Moments of Truth
11/11/15 5:00 AM PT | CRM Buyer | 839 Words

I hadn't been aware of one of the more important CRM stories of the year until I was doing research for...

Denis Pombriant
OpenWorld's Substance Feast
11/04/15 9:16 AM PT | CRM Buyer | 1590 Words

For once, Oracle OpenWorld went long on substance. That's hard to do when you have so many products to discuss and...

David Jones
Investors Buying In Following Salesforce's Q3 Stunner
11/19/15 2:17 PM PT | CRM Buyer | 622 Words

Growth Curve Warning
However, Beagle Research Group analyst Denis Pombriant warned that While the quarterly numbers are strong, there are signs that the company's growth curve may be beginning to slow down as it approaches critical mass, cautioned Denis Pombriant,...

Richard Adhikari Integration Targets SMBs
11/12/15 5:13 PM PT | CRM Buyer | 645 Words

"Letting sales and service each know what the other's doing has always been important, and large enterprises have had an advantage because they have more people and systems to surface information," said Denis Pombriant, principal at Beagle Research Group.

More on...

Denis Pombriant
PRM's Next Act
10/27/15 5:00 AM PT | CRM Buyer | 803 Words

Partner relationship management, or PRM, has seen its ups and downs over the first part of this century. Running an indirect...

Denis Pombriant
Salesforce's Message to Europe
10/21/15 4:19 PM PT | CRM Buyer | 710 Words

Salesforce last week said it would invest US$100 million in emerging sales force partners in Europe. The company previously announced...

Denis Pombriant
Lighting Up Process
10/14/15 2:45 PM PT | CRM Buyer | 856 Words

I've been saying for a while that we're heading toward an era when process dominates and traditional transactions become just one...

Denis Pombriant
Processing Customer Loyalty
10/12/15 1:44 PM PT | CRM Buyer | 710 Words

I've had to do a lot of thinking about customer loyalty lately, both for my book and more recently for client...

Denis Pombriant
Leveraging Moments of Truth
10/07/15 12:39 PM PT | CRM Buyer | 819 Words

eGain is touting a report from Forrester Consulting and my friend Ian Jacobs purporting to show that omnichannel customer service...

Denis Pombriant
Vertical Ventures
09/29/15 3:42 PM PT | CRM Buyer | 699 Words

I'm always looking for emerging trends at Dreamforce, the kinds of things that are hiding in plain sight. They might never...

Denis Pombriant
Dreamforce and Then Some
09/21/15 5:15 PM PT | CRM Buyer | 1235 Words

What a difference a decade makes. Ten years ago, the booths on the Dreamforce show floor were little more than outposts...

Denis Pombriant
On Selling
09/16/15 11:30 AM PT | CRM Buyer | 788 Words

I couldn't put my finger on it, but for a long time I have been uneasy about the selling discussion's direction...

Denis Pombriant
The Tyranny of Spreadsheets
09/10/15 9:46 AM PT | CRM Buyer | 701 Words

As a former sales and marketing guy, I am more than familiar with spreadsheets as a not-so-good tool for managing the...

Denis Pombriant
Dreamforce: Still the One
09/02/15 5:00 AM PT | CRM Buyer | 963 Words

We've watched as Salesforce emerged from the crowd in the dot-com era to become a massive company with a US$7 billion...

David Jones
Salesforce Investors Applaud European Startup Plans
10/15/15 5:27 PM PT | CRM Buyer | 557 Words

Its decision to make a major commitment to European expansion was driven by increased competition from major U.S. rivals like Microsoft and SAP , observed Denis Pombriant, managing principal of Beagle Research Group. [* Correction - Oct. 16, 2015 ]


Richard Adhikari
SAP's New Jam Communities Promise Stickier Customer Experience
10/23/15 12:11 PM PT | CRM Buyer | 600 Words

Hard Sell
"I'm not sure this is a good idea for using community," said Denis Pombriant, principal at Beagle Research Group .

Community "is supposed to be a place where people can go and express their real opinions and...

Denis Pombriant
Beginning of a Paradigm
09/04/14 8:40 PM PT | CRM Buyer | 927 Words

I've been following the wearables space with great interest over the last year, from the first steps of products like Fitbit...

Denis Pombriant
Customer Experience Guru Joe Pine: Authenticity Is the New Quality
01/09/08 4:00 AM PT | CRM Buyer | 2044 Words

Denis Pombriant: You and your writing partner James Gilmore have been responsible for introducing some important ideas into the business world, like mass customization and the experience economy. How do you come up with ideas like that?

Joe Pine: Basically, we...

Denis Pombriant
'Well, I Am a Systems Guy'
12/15/10 5:00 AM PT | CRM Buyer | 909 Words

Denis Pombriant interviewed by John Taschek at Dreamforce.

Of Clouds and Forces
Nonetheless, if you look at the now eight clouds you are likely to miss -- or underestimate --...

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