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Denis Pombriant
The Vision Thing
09/15/17 5:00 AM PT | CRM Buyer | 771 Words

Salesforce earlier this year introduced its Einstein Vision capability, an idea with a lot of promise but not a great deal...

Denis Pombriant
Oracle's Numbers
09/11/17 4:01 PM PT | CRM Buyer | 450 Words

Oracle will announce its Q1 revenue and profit numbers after the markets close on Wednesday. There's more than a little...

Denis Pombriant
6 Reasons You Need CPQ
09/06/17 3:15 PM PT | CRM Buyer | 705 Words

Many businesses still don't use configure, price, quote software in their routine sales processes. Maybe they don't need it, but for...

Denis Pombriant
Ten Billion
08/29/17 2:46 PM PT | CRM Buyer | 898 Words

Salesforce announced the partial attainment of one of its long-range goals in its second-quarter earnings announcement last week: It eclipsed its...

Denis Pombriant
CRM Health Check
08/18/17 5:00 AM PT | CRM Buyer | 974 Words

As an industry, CRM continues to grow and shower benefits on its users. It's hard to imagine that some businesses still...

Denis Pombriant
Yes, and...
08/10/17 9:06 AM PT | CRM Buyer | 712 Words

The further we go in the CRM adventure, the less our efforts seem to be about technology. That's because we're reaching...

Denis Pombriant
Spanning Front and Back Offices
08/02/17 3:26 PM PT | CRM Buyer | 856 Words

CPQ -- that is, configure, price, quote -- is one of the most transitional apps, because it spans front and back...

Denis Pombriant
Sage Buys Intacct
07/26/17 10:21 AM PT | CRM Buyer | 833 Words

Sage's Tuesday announcement of its agreement to buy Intacct prompts a multilayered look at the evolution of the cloud enterprise...

Denis Pombriant
Elon Musk: Luddite?
07/24/17 4:55 PM PT | CRM Buyer | 1026 Words

It's hard to believe that the founder of Tesla Motors and SpaceX could have such reactionary views about artificial intelligence ....

Denis Pombriant
A New Service Model
07/19/17 12:59 PM PT | CRM Buyer | 792 Words

People concerned about automation killing jobs might look at Helpshift's strategy and similar automation approaches. By enabling businesses to build help...

Denis Pombriant
Trailhead Matrix
07/11/17 3:17 PM PT | CRM Buyer | 849 Words

Salesforce finished up the second quarter with a strong showing at its developer conference in San Francisco, TrailheaDX, roughly quadrupling last...

Denis Pombriant
Naming the Ephemeral
06/30/17 12:32 PM PT | CRM Buyer | 1114 Words

So much is happening as we approach the end of Q2 -- our industry's busiest quarter, at least by some measures....

Denis Pombriant
Where FinancialForce Fits
06/26/17 4:15 PM PT | CRM Buyer | 864 Words

FinancialForce held its first big time user conference in Las Vegas last week, headlined by new CEO Tod Nielsen. The company...

Denis Pombriant
Beginning of a Paradigm
09/04/14 8:40 PM PT | CRM Buyer | 927 Words

I've been following the wearables space with great interest over the last year, from the first steps of products like Fitbit...

Denis Pombriant
Customer Experience Guru Joe Pine: Authenticity Is the New Quality
01/09/08 4:00 AM PT | CRM Buyer | 2044 Words

Denis Pombriant: You and your writing partner James Gilmore have been responsible for introducing some important ideas into the business world, like mass customization and the experience economy. How do you come up with ideas like that?

Joe Pine: Basically, we...

Denis Pombriant
'Well, I Am a Systems Guy'
12/15/10 5:00 AM PT | CRM Buyer | 909 Words

Denis Pombriant interviewed by John Taschek at Dreamforce.

Of Clouds and Forces
Nonetheless, if you look at the now eight clouds you are likely to miss -- or underestimate --...

Denis Pombriant
The On-Demand Call Center
08/30/06 4:00 AM PT | CRM Buyer | 1060 Words

Listen to Denis Pombriant (6:30 minutes)
Having the technology and the business model was not enough, however, especially in this market, because once a company made the big call center investment, it had to make the investment work out -- and...

Denis Pombriant
The Sales Web
08/09/06 4:00 AM PT | CRM Buyer | 1088 Words

Listen to Denis Pombriant (5:47 minutes)
In this case, customers have evolved to a point where they have changed the way many markets work. About a hundred years ago, mass markets were created, and fifty years ago, roughly, mass marketing...

Denis Pombriant
Prime Time for PRM
07/26/06 5:00 AM PT | CRM Buyer | 1057 Words

Listen to Denis Pombriant (6:20 minutes)
What's happening? Well, to a degree this is a predictable part of the technology lifecycle. As product categories mature, much of the mystery goes out of them because the consumer becomes acquainted with a...

Denis Pombriant
Microsoft, Oracle Take Different Approaches
07/19/06 5:00 AM PT | CRM Buyer | 953 Words

Listen to Denis Pombriant (5:35 minutes)
That's why I say Microsoft needs to find a way to create some separation between itself and the competition. Unfortunately, though, the R&D that Microsoft is pouring into on-demand CRM will most likely be...

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