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Denis Pombriant
AI and Customer Loyalty
10/19/16 2:53 PM PT | CRM Buyer | 652 Words

Artificial intelligence and machine learning have taken the industry by storm. Some say they will usher in a new age of...

Richard Adhikari
Microsoft Adds Muscle to Dynamics 365
10/18/16 1:33 PM PT | CRM Buyer | 645 Words

"It's the same as before but with new branding," said Denis Pombriant, managing principal at Beagle Research.

"I always thought Dynamics 365 was a strong offering with all of it in the cloud," he told CRM Buyer, "but I don't agree...

Denis Pombriant
Dreamforce Redux
10/12/16 5:00 AM PT | CRM Buyer | 1088 Words

Dreamforce for many years has been too big for a single person to cover. While I participate in covering events like...

Denis Pombriant
AI's Moment
10/07/16 3:58 PM PT | CRM Buyer | 779 Words

There recently has been an increase in the talk -- pro and con -- about bots, AI and intelligent assistants. A...

Denis Pombriant
What to Expect at Dreamforce 16
09/30/16 12:31 PM PT | CRM Buyer | 611 Words

Something tells me that if Salesforce already leaked news about its new AI product, Einstein, that it might not be the...

Denis Pombriant
Oracle OpenWorld
09/29/16 5:00 AM PT | CRM Buyer | 923 Words

Larry Ellison was having too much fun. In his second keynote of this year's Oracle OpenWorld user conference, he was talking...

Richard Adhikari
Salesforce Commerce Cloud Hits the Streets
10/05/16 11:38 AM PT | CRM Buyer | 614 Words

Less Is Still More
"It isn't the out of the ordinary that vendors need to be good at," suggested Denis Pombriant, managing principal at Beagle Research.

"Rather, it's the run-of-the-mill, everyday, quotidian interaction -- blocking and tackling," he told...

Denis Pombriant
Work in a New Automation Era
09/22/16 11:27 AM PT | CRM Buyer | 622 Words

Automation has a habit of killing jobs, which has been true since the Industrial Revolution. However, it seems that we're discovering...

Denis Pombriant
Oracle Does the Cloud Dance
09/19/16 4:14 PM PT | CRM Buyer | 710 Words

The Sunday keynotes at Oracle OpenWorld were good -- especially when compared with prior years -- but they still suffered from...

Denis Pombriant
Oracle's Earnings Call
09/16/16 9:59 AM PT | CRM Buyer | 461 Words

Oracle is flying high as it goes into its annual Oracle OpenWorld customer conference, based on the news from its...

Denis Pombriant
Business Agility and the Platform
09/14/16 12:55 PM PT | CRM Buyer | 594 Words

A common perception of business agility is that it revolves around quickness, especially quickness in the service of accelerating a deal...

Denis Pombriant
Dreaming Up Einstein
09/10/16 10:30 AM PT | CRM Buyer | 808 Words

Salesforce isn't waiting for Dreamforce to begin the drumbeat over its artificial intelligence offering which is -- or will be --...

Denis Pombriant
Harlequin Romances Customers
09/06/16 10:16 AM PT | CRM Buyer | 705 Words

I recently read a user story about how Harlequin -- a publisher of romance novels -- keeps its customers loyal. I...

Denis Pombriant
American Breaks People
08/30/16 5:00 AM PT | CRM Buyer | 1284 Words

It's easy to lose sight of people in a CRM discussion, focusing instead on the great technology and what it lets...

Denis Pombriant
In a Political Season
08/24/16 4:08 PM PT | CRM Buyer | 857 Words

Many, if not most, people I know don't want to talk about it -- the election, that is. Lots of them...

Denis Pombriant
Enterprise Software's Future
08/19/16 5:00 AM PT | CRM Buyer | 836 Words

What's the direction of the software industry? As an analyst, I might ask this several times a week, but it's not...

Denis Pombriant
The 4 Fundamental Attributes of Customer Loyalty, Part 4
08/10/16 12:43 PM PT | CRM Buyer | 817 Words

This is the fourth post in a four-part series on modern approaches to improving customer loyalty through customer engagement. The...

Denis Pombriant
Heating Up the Platform Wars
08/04/16 5:00 AM PT | CRM Buyer | 718 Words

We've seen a rapid progression from conventional software bought through a license to cloud-based solutions that sell for a song --...

Denis Pombriant
The 4 Fundamental Attributes of Customer Loyalty, Part 3
07/29/16 11:27 AM PT | CRM Buyer | 823 Words

This is the third post in a four-part series on modern approaches to improving customer loyalty through customer engagement. The...

Richard Adhikari
Salesforce Reels BeyondCore Into Its Cloud
08/17/16 11:49 AM PT | CRM Buyer | 708 Words

"There are several ways to look at this," said Denis Pombriant, principal at Beagle Research Group .

One possibility is that "Salesforce sees a need for multiple kinds of business intelligence to support its multiple hardware platforms, uses, etc.," he told...

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