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Denis Pombriant
Time to Drill Deeper
01/21/15 6:25 PM PT | CRM Buyer | 894 Words

No, this is not an article about fracking -- drilling for gas and oil in shale. This is about "drilling down"...

Denis Pombriant
Compensation Is the Window on Business
01/15/15 11:12 AM PT | CRM Buyer | 596 Words

The continuing rollout of platform technology is bringing many applications together to support better, and in many cases new, business processes....

Denis Pombriant
Better and Better
01/07/15 4:51 PM PT | CRM Buyer | 800 Words

James Surowiecki, author of The Wisdom of Crowds and business and finance columnist for The New Yorker , published an article...

Christopher J. Bucholtz
The Top 20 CRM Blogs of 2014, Part 1
01/12/15 9:51 AM PT | CRM Buyer | 2224 Words

2. Denis Pombriant - Beagle Research Group, CRM Buyer
CRM does not exist in a vacuum -- what it does and what it's able to do are shaped by the business structure in which it exists. Similarly, each business' ability...

Richard Adhikari
The Way to a Customer's Heart Is Through Your Employees
01/08/15 7:57 PM PT | CRM Buyer | 642 Words

What More Is Needed
"I might be in violent agreement with [Temkin's findings], and I have a book coming out in a few weeks -- Solve for the Customer -- to prove it," said Denis Pombriant, principal at Beagle Research...

Denis Pombriant
Sales Kaizen
12/17/14 6:44 PM PT | CRM Buyer | 957 Words

CRM makes several promises to its users, including selling more or selling faster, resolving service issues faster or at least...

Denis Pombriant
Year-End Thoughts
12/11/14 3:15 PM PT | CRM Buyer | 989 Words

We are now through almost 15 years of the century, and for all of that time I have been analyzing the...

Denis Pombriant
Customers Speak
12/03/14 11:47 AM PT | CRM Buyer | 595 Words

Several news stories have provided interesting insights into the Black Friday phenomenon and into customer behavior. The first story , from...

Denis Pombriant
Platform Native
11/19/14 6:41 PM PT | CRM Buyer | 863 Words

The idea of an omnipotent software platform and the evolution of customer science go hand in hand. Customer science is the...

Denis Pombriant
Journey Map
11/12/14 4:50 PM PT | CRM Buyer | 988 Words

The journey map and the tools used to make one might be the sleeper part of CRM in the year or...

Denis Pombriant
Analyzing Big Data
10/29/14 5:59 PM PT | CRM Buyer | 923 Words

Xactly continues its pioneering ways by analyzing anonymous data collected by its customers in compensation management. If you aren't familiar...

Erika Morphy
Salesforce1 Lightning Connect Aims to End the Long CRM Integration Nightmare
11/13/14 3:58 PM PT | CRM Buyer | 536 Words

Not Yet Idiot Proof
The integration tools should be welcome to developers and users because integration technology, for all its advances over the years, is still not "idiot proof," Denis Prombriant, principal of Beagle Research , told CRM Buyer.


Denis Pombriant
Beginning of a Paradigm
09/04/14 8:40 PM PT | CRM Buyer | 927 Words

I've been following the wearables space with great interest over the last year, from the first steps of products like Fitbit...

Denis Pombriant
Customer Experience Guru Joe Pine: Authenticity Is the New Quality
01/09/08 4:00 AM PT | CRM Buyer | 2044 Words

Denis Pombriant: You and your writing partner James Gilmore have been responsible for introducing some important ideas into the business world, like mass customization and the experience economy. How do you come up with ideas like that?

Joe Pine: Basically, we...

Denis Pombriant
'Well, I Am a Systems Guy'
12/15/10 5:00 AM PT | CRM Buyer | 909 Words

Denis Pombriant interviewed by John Taschek at Dreamforce.

Of Clouds and Forces
Nonetheless, if you look at the now eight clouds you are likely to miss -- or underestimate --...

Denis Pombriant
The On-Demand Call Center
08/30/06 4:00 AM PT | CRM Buyer | 1060 Words

Listen to Denis Pombriant (6:30 minutes)
Having the technology and the business model was not enough, however, especially in this market, because once a company made the big call center investment, it had to make the investment work out -- and...

Denis Pombriant
The Sales Web
08/09/06 4:00 AM PT | CRM Buyer | 1088 Words

Listen to Denis Pombriant (5:47 minutes)
In this case, customers have evolved to a point where they have changed the way many markets work. About a hundred years ago, mass markets were created, and fifty years ago, roughly, mass marketing...

Denis Pombriant
Prime Time for PRM
07/26/06 5:00 AM PT | CRM Buyer | 1057 Words

Listen to Denis Pombriant (6:20 minutes)
What's happening? Well, to a degree this is a predictable part of the technology lifecycle. As product categories mature, much of the mystery goes out of them because the consumer becomes acquainted with a...

Denis Pombriant
Microsoft, Oracle Take Different Approaches
07/19/06 5:00 AM PT | CRM Buyer | 953 Words

Listen to Denis Pombriant (5:35 minutes)
That's why I say Microsoft needs to find a way to create some separation between itself and the competition. Unfortunately, though, the R&D that Microsoft is pouring into on-demand CRM will most likely be...

Denis Pombriant, NetSuite Broaden Their Appeal
06/28/06 5:00 AM PT | CRM Buyer | 903 Words

Listen to Denis Pombriant (5:00 minutes)
After all, CompUSA prides itself on having a knowledgeable sales staff capable of intelligently discussing the ins and outs of products with customers. SMBs, the kinds of companies that NetSuite targets, buy other supplies...

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