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Results 1-20 of 637 for denis pombriant (0.002 secs).

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Denis Pombriant
Marketo's Show
04/16/14 6:35 PM PT | CRM Buyer | 944 Words

Marketo put on an interesting show last week at Moscone West in San Francisco. Still basking in last year's IPO,...

Denis Pombriant
Setting Goals and Rewards
04/09/14 5:06 PM PT | CRM Buyer | 797 Words

You should check out The Second Machine Age , by Erik Brynjolfsson and Andrew McAfee of MIT. It's a thoughtful analysis...

Denis Pombriant
Transaction or Process?
04/02/14 7:26 PM PT | CRM Buyer | 788 Words

After many years, I think I can boil down CRM to this: Vendors prepare for transactions but customers expect process. Of...

Denis Pombriant
Using Feedback Loops to Manage Your Subscription Business
03/26/14 3:08 PM PT | CRM Buyer | 939 Words

Everyone in business claims to want to listen to the voice of the customer. It's a noncontroversial issue, but the approaches...

Denis Pombriant
Developing Customer IP
03/19/14 11:05 AM PT | CRM Buyer | 699 Words

Sales people have been demanding better leads for a long time, and marketing today is in a position to provide them....

Denis Pombriant
The Fine Art of Belly Scratching
03/12/14 4:16 PM PT | CRM Buyer | 933 Words

I was at a dinner at a working cattle ranch outside of Denver not long ago, but it was a ranch...

Denis Pombriant
The Order to Cash Subscription Process
03/05/14 10:35 PM PT | CRM Buyer | 823 Words

Subscription companies face many of the same challenges that more conventional companies face, but the nature of these businesses puts an...

Denis Pombriant
Big Data and the Process Revolution
02/26/14 4:26 PM PT | CRM Buyer | 843 Words

A wave of change is now making its way through the front office with uneven results. CRM is moving from a...

Denis Pombriant
Transition State
02/20/14 9:23 PM PT | CRM Buyer | 900 Words

The CRM market appears to be experiencing a transition state-- something betwixt and between, a time of high energy and great...

Denis Pombriant
Completeness Is the New Black
02/12/14 4:15 PM PT | CRM Buyer | 936 Words

Are we collecting enough data? It seems like a weird question given the glut of it at most companies, and perhaps...

Denis Pombriant
The 3 Ages of CRM
02/05/14 5:16 PM PT | CRM Buyer | 789 Words

I have written often about the connection between CRM and economics, almost as if one explains the other. While I still...

Denis Pombriant
Marketing Automation Report Card
01/29/14 3:14 PM PT | CRM Buyer | 843 Words

After two years of fairly hectic activity in the marketing automation space, it might be useful to ask where all the...

Denis Pombriant
Subscriptions in the Enterprise
01/22/14 9:11 AM PT | CRM Buyer | 819 Words

This is, I hope, the last time I drag out the "year of" phrase attached to anything significant unless it's the...

Richard Adhikari
Does Apple's Quiet Loyalty Program Make CRM Sense?
03/11/14 5:42 PM PT | CRM Buyer | 607 Words

"They've crafted some marginally useful discounts for their biggest customers and improved the functionality for setting up iOS devices after an upgrade," Denis Pombriant, founder and managing principal at Beagle Research , told CRM Buyer.

"Why not?" Pombriant continued. "Apple is...

Denis Pombriant
Customer Experience Guru Joe Pine: Authenticity Is the New Quality
01/09/08 4:00 AM PT | CRM Buyer | 2044 Words

Denis Pombriant: You and your writing partner James Gilmore have been responsible for introducing some important ideas into the business world, like mass customization and the experience economy. How do you come up with ideas like that?

Joe Pine: Basically, we...

Denis Pombriant
'Well, I Am a Systems Guy'
12/15/10 5:00 AM PT | CRM Buyer | 909 Words

Denis Pombriant interviewed by John Taschek at Dreamforce.

Of Clouds and Forces
Nonetheless, if you look at the now eight clouds you are likely to miss -- or underestimate --...

Denis Pombriant
The On-Demand Call Center
08/30/06 4:00 AM PT | CRM Buyer | 1060 Words

Listen to Denis Pombriant (6:30 minutes)
Having the technology and the business model was not enough, however, especially in this market, because once a company made the big call center investment, it had to make the investment work out -- and...

Denis Pombriant
The Sales Web
08/09/06 4:00 AM PT | CRM Buyer | 1088 Words

Listen to Denis Pombriant (5:47 minutes)
In this case, customers have evolved to a point where they have changed the way many markets work. About a hundred years ago, mass markets were created, and fifty years ago, roughly, mass marketing...

Denis Pombriant
Prime Time for PRM
07/26/06 5:00 AM PT | CRM Buyer | 1057 Words

Listen to Denis Pombriant (6:20 minutes)
What's happening? Well, to a degree this is a predictable part of the technology lifecycle. As product categories mature, much of the mystery goes out of them because the consumer becomes acquainted with a...

Denis Pombriant
Microsoft, Oracle Take Different Approaches
07/19/06 5:00 AM PT | CRM Buyer | 953 Words

Listen to Denis Pombriant (5:35 minutes)
That's why I say Microsoft needs to find a way to create some separation between itself and the competition. Unfortunately, though, the R&D that Microsoft is pouring into on-demand CRM will most likely be...

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