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Denis Pombriant
Jottings on Dreamforce 2014
10/16/14 12:07 PM PT | CRM Buyer | 889 Words

Dreamforce has always been about many things happening at once -- a three-ring circus, in a good way. There are announcements...

Denis Pombriant
OOW2014
10/08/14 6:08 PM PT | CRM Buyer | 1261 Words

If Oracle didn't build another product for a while, it would be OK. In fact, no one might notice. The company...

Denis Pombriant
A Lot to Like in the Midwest
10/01/14 7:06 PM PT | CRM Buyer | 794 Words

There was a lot to like at Salesforce ExactTarget's Connections 2014 user conference in Indianapolis last week. Now all that's needed...

Denis Pombriant
The New Forecasting Era
09/24/14 5:19 PM PT | CRM Buyer | 977 Words

Sales forecasting never has been easy, and over time it has gotten a lot harder. This brings up a couple of...

Erika Morphy
Salesforce.com Debuts Faster, Smarter Social and Mobile Tools
10/07/14 8:12 PM PT | CRM Buyer | 654 Words

The products work well with users because they have been redesigned to bring more process into selling or sales, so they are not so transaction-oriented, Denis Pombriant, principal of Beagle Research told CRM Buyer.

"Vendors and companies like transactions, but customers...

Denis Pombriant
Beginning of a Paradigm
09/04/14 8:40 PM PT | CRM Buyer | 927 Words

I've been following the wearables space with great interest over the last year, from the first steps of products like Fitbit...

Denis Pombriant
The Wearables Revolution
09/18/14 6:28 AM PT | CRM Buyer | 729 Words

The wearables market heated up last week with Apple's introduction of its Watch and payment processing service, and the implications for...

Denis Pombriant
If Google Were French
09/11/14 11:44 AM PT | CRM Buyer | 750 Words

I was disturbed by this week's story in The New York Times about Google's ongoing issues with European regulators. The lead...

Denis Pombriant
Evolving CRM
08/26/14 9:14 PM PT | CRM Buyer | 941 Words

The CRM Evolution conference held last week in New York was interesting for multiple reasons. Most importantly, perhaps, is the perception...

Denis Pombriant
Moving the Sales Needle
08/20/14 6:14 PM PT | CRM Buyer | 923 Words

Apttus and Adobe Echosign earlier this year conducted a survey of more than 100 Fortune 1000 sales leaders, focusing on...

Denis Pombriant
Sales Forecast Dynamics
08/06/14 5:56 PM PT | CRM Buyer | 854 Words

Take a look at almost any sales software on the market, and you'll find the vendor's claim that the product accelerates...

Denis Pombriant
Sales Reach: A Marketing Tool for Reps
07/30/14 7:20 PM PT | CRM Buyer | 552 Words

I was impressed by the announcement by Salesforce.com last week of a new product combination it calls "Sales Reach." It's supposed...

Erika Morphy
Salesforce.com Engulfs Communities in Community Cloud
08/27/14 12:39 PM PT | CRM Buyer | 711 Words

Growing Force
The rollout of Community Cloud is timely, given this is a burgeoning trend in CRM, Denis Pombriant, principal of Beagle Research , told CRM Buyer.

Community setups are beneficial to companies at least in part because they...

Erika Morphy
Infor Aims to Fill a Gap With Saleslogix
08/15/14 4:41 PM PT | CRM Buyer | 610 Words

Dated Technology
"What Infor is trying to do with this acquisition is build a comprehensive platform of offerings, and in that respect it will succeed," Denis Pombriant, principal of Beagle Research , told CRM Buyer.

However, for companies seeking...

Denis Pombriant
Customer Experience Guru Joe Pine: Authenticity Is the New Quality
01/09/08 4:00 AM PT | CRM Buyer | 2044 Words

Denis Pombriant: You and your writing partner James Gilmore have been responsible for introducing some important ideas into the business world, like mass customization and the experience economy. How do you come up with ideas like that?

Joe Pine: Basically, we...

Denis Pombriant
'Well, I Am a Systems Guy'
12/15/10 5:00 AM PT | CRM Buyer | 909 Words

Denis Pombriant interviewed by John Taschek at Dreamforce.

Of Clouds and Forces
Nonetheless, if you look at the now eight clouds you are likely to miss -- or underestimate --...

Denis Pombriant
The On-Demand Call Center
08/30/06 4:00 AM PT | CRM Buyer | 1060 Words

Listen to Denis Pombriant (6:30 minutes)
Having the technology and the business model was not enough, however, especially in this market, because once a company made the big call center investment, it had to make the investment work out -- and...

Denis Pombriant
The Sales Web
08/09/06 4:00 AM PT | CRM Buyer | 1088 Words

Listen to Denis Pombriant (5:47 minutes)
In this case, customers have evolved to a point where they have changed the way many markets work. About a hundred years ago, mass markets were created, and fifty years ago, roughly, mass marketing...

Denis Pombriant
Prime Time for PRM
07/26/06 5:00 AM PT | CRM Buyer | 1057 Words

Listen to Denis Pombriant (6:20 minutes)
What's happening? Well, to a degree this is a predictable part of the technology lifecycle. As product categories mature, much of the mystery goes out of them because the consumer becomes acquainted with a...

Denis Pombriant
Microsoft, Oracle Take Different Approaches
07/19/06 5:00 AM PT | CRM Buyer | 953 Words

Listen to Denis Pombriant (5:35 minutes)
That's why I say Microsoft needs to find a way to create some separation between itself and the competition. Unfortunately, though, the R&D that Microsoft is pouring into on-demand CRM will most likely be...

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