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Results 1-20 of 754 for Denis Pombriant (0.023 secs).

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Denis Pombriant
Birth of the Modern
02/05/16 7:00 AM PT | CRM Buyer | 1464 Words

Nearly every generation sees the birth of what, for it, will define modern life going forward. As uncertain as the twenty-teens...

Denis Pombriant
An Idea Whose Time Has Come... Again
01/27/16 11:07 AM PT | CRM Buyer | 738 Words

Whether you call it "industry CRM," "vertical CRM" or something else, the concept is gaining altitude. Not that it's new or...

Denis Pombriant
Cloud Research
01/20/16 11:33 AM PT | CRM Buyer | 908 Words

Last year, uber-analyst Esteban Kolsky and I did a research project to better understand cloud computing's uptake and related issues, and...

Denis Pombriant
Vendor of the Future
01/13/16 1:00 PM PT | CRM Buyer | 876 Words

I spent part of last week listening to presentations about the customer of the future, and of course it made me...

Christopher J. Bucholtz
The Top 20 CRM Blogs of 2015, Part 2: The Top 10
01/25/16 4:32 PM PT | CRM Buyer | 1952 Words

Beagle Research
If you are narrowly focused on CRM -- to the irrational exclusion of all other subjects -- Denis Pombriant's blog is going to drive you insane. If you want a nuanced take on the world of sellers and buyers,...

Denis Pombriant
Loyalty and Engagement
01/06/16 9:07 AM PT | CRM Buyer | 803 Words

I've been trying to analyze modern rewards programs and customer loyalty recently for a project. It's a complex issue and so...

Denis Pombriant
Forecasting 2016
12/23/15 1:04 PM PT | CRM Buyer | 831 Words

My favorite Boston FM radio DJ back in the day was Charles Laquidara, who would end his morning show, "The Big...

Denis Pombriant
Year-End Intelligence
12/16/15 3:29 PM PT | CRM Buyer | 470 Words

There's always an aphorism about Santa, stockings and year-end funding news, but I am tired of them so I'll let you...

Denis Pombriant
2015: The Year of Intelligence
12/09/15 10:17 AM PT | CRM Buyer | 673 Words

This year we traded in terminologies going from big data and analytics to digital disruption as the market-moving meme. I am...

Denis Pombriant
End of Year Goodies
12/08/15 12:17 PM PT | CRM Buyer | 896 Words

The end of the year brings out some interesting goodies from various workshops competing with Santa for big kids' attention. Some...

Denis Pombriant
Engagement at Moments of Truth
12/02/15 12:11 PM PT | CRM Buyer | 890 Words

Lost somewhere in the pile that is a current research project is an article on customer loyalty that says that more...

Denis Pombriant
The 2 Layers of Customer Experience
11/18/15 9:55 AM PT | CRM Buyer | 809 Words

Maybe you've already considered this, but it just popped into my head the other day as I was thinking once again...

David Jones
Investors Buying In Following Salesforce's Q3 Stunner
11/19/15 2:17 PM PT | CRM Buyer | 622 Words

Growth Curve Warning
However, Beagle Research Group analyst Denis Pombriant warned that While the quarterly numbers are strong, there are signs that the company's growth curve may be beginning to slow down as it approaches critical mass, cautioned Denis Pombriant,...

Richard Adhikari
Sage Live Launches on Salesforce AppExchange
12/11/15 9:43 AM PT | CRM Buyer | 646 Words

"The strength of its product is its integrateability with other apps, especially those on the AppExchange, which number in the thousands," remarked Denis Pombriant, principal at Beagle Research Group.

It can be run on smartphones, tablets and other supported devices.

...

Richard Adhikari
Microsoft Dynamics CRM 2016 Focuses on Intelligence
12/03/15 3:42 PM PT | CRM Buyer | 443 Words

The Race Is On
Intelligence "is important because it's an idea that's current," observed Denis Pombriant, principal analyst at the Beagle Research Group.

Microsoft is "trying to pay attention to how Dynamics CRM supports business processes in the front...

Richard Adhikari
Desk.com-SalesforceIQ Integration Targets SMBs
11/12/15 5:13 PM PT | CRM Buyer | 645 Words

"Letting sales and service each know what the other's doing has always been important, and large enterprises have had an advantage because they have more people and systems to surface information," said Denis Pombriant, principal at Beagle Research Group.

More on...

Denis Pombriant
Beginning of a Paradigm
09/04/14 8:40 PM PT | CRM Buyer | 927 Words

I've been following the wearables space with great interest over the last year, from the first steps of products like Fitbit...

Denis Pombriant
Customer Experience Guru Joe Pine: Authenticity Is the New Quality
01/09/08 4:00 AM PT | CRM Buyer | 2044 Words

Denis Pombriant: You and your writing partner James Gilmore have been responsible for introducing some important ideas into the business world, like mass customization and the experience economy. How do you come up with ideas like that?

Joe Pine: Basically, we...

Denis Pombriant
'Well, I Am a Systems Guy'
12/15/10 5:00 AM PT | CRM Buyer | 909 Words

Denis Pombriant interviewed by John Taschek at Dreamforce.

Of Clouds and Forces
Nonetheless, if you look at the now eight clouds you are likely to miss -- or underestimate --...

Denis Pombriant
The On-Demand Call Center
08/30/06 4:00 AM PT | CRM Buyer | 1060 Words

Listen to Denis Pombriant (6:30 minutes)
Having the technology and the business model was not enough, however, especially in this market, because once a company made the big call center investment, it had to make the investment work out -- and...

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