Vivian Wagner

Voice of the Customer: Analyzing What People Say and How They Say It
01/02/13 5:00 AM PT | CRM Buyer | 715 Words

"The human voice is made of many repeating patterns," Amir Liberman, CEO of Nemesysco , told CRM Buyer. "Everything that attracts your attention will generate a slight disturbance in these patterns. We look carefully at this voice chart, and we identify disturbances."...