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Vivian Wagner
Voice of the Customer: Analyzing What People Say and How They Say It
01/02/13 5:00 AM PT | CRM Buyer | 715 Words

"The human voice is made of many repeating patterns," Amir Liberman, CEO of Nemesysco , told CRM Buyer. "Everything that attracts your attention will generate a slight disturbance in these patterns. We look carefully at this voice chart, and we identify disturbances."...


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I plan to do my holiday shopping…
Online only -- I like the convenience and comfort.
Online only -- I'd shop in stores if their stock weren't so limited.
At brick-and-mortar stores only -- I like to see what I'm getting.
At brick-and-mortar stores only -- I enjoy the holiday shopping atmosphere.
At brick-and-mortar stores only -- I want to support local merchants.
Online and in stores -- I want the best of both worlds.
I'm not planning on doing any holiday shopping.