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Denis Pombriant
Helpshift Integrates With Salesforce
05/25/17 1:48 PM PT | CRM Buyer | 632 Words

Mobile technology has delivered a lot of useful functionality that enables vendors and their customers to be on the same page...

Denis Pombriant
E-Commerce Gets the Einstein Treatment
05/17/17 3:19 PM PT | CRM Buyer | 704 Words

E-commerce brings together several themes that relate to our current fascination with artificial intelligence , machine learning (ML), bots, mobile technology...

Denis Pombriant
Big Accounting Deal
05/10/17 11:20 AM PT | CRM Buyer | 881 Words

CFOs have a new 800-pound gorilla sitting in the corner, as if they needed another one. Actually, the really lucky ones...

Denis Pombriant
Ecosystem Two-Dot-Oh
05/04/17 3:44 PM PT | CRM Buyer | 805 Words

Salesforce this week announced significant enhancements to its AppExchange Partner Program, including a US$100 million Salesforce Platform Fund to encourage developers...

Denis Pombriant
Reasoning in CRM
05/01/17 4:34 PM PT | CRM Buyer | 959 Words

It gives some measure of the importance we give to AI that I went to two conferences last week and sat...

Richard Adhikari
Veeva Offers Cross-Stack Customer Insights
05/12/17 9:32 AM PT | CRM Buyer | 630 Words

"Veeva offers CRM for the pharmaceutical industry, which is highly regulated," noted Denis Pombriant, principal at Beagle Research.

"You have to keep meticulous records," he told CRM Buyer.

"The analytic part of it makes perfect sense to me, since the...

Denis Pombriant
Then and Now
04/26/17 11:15 AM PT | CRM Buyer | 496 Words

A few years ago, when Oracle was busy buying companies to fill out its front-office cloud offering, RightNow Technologies developed a...

Denis Pombriant
CPQ: Boost Selling Performance and Accuracy
04/17/17 3:37 PM PT | CRM Buyer | 1050 Words

They say it can take a product idea 10 years to go from concept to mass-market appeal but that might be...

Denis Pombriant
Oracle's Strategery
04/10/17 2:24 PM PT | CRM Buyer | 816 Words

Watching Oracle's cloud strategy roll out has been interesting, to say the least, and it's given me renewed respect for its...

Denis Pombriant
Reversing Net Neutrality
04/03/17 2:49 PM PT | CRM Buyer | 820 Words

When one side or the other in a political debate refused to accept a decision, it used to be simply annoying,...

Denis Pombriant
It's Mud Season Again
03/29/17 2:09 PM PT | CRM Buyer | 706 Words

It's mud season here in New England -- that time of year when everything merges into an amorphous mess. The gray...

Denis Pombriant
Blockchain: CRM's Next Frontier
03/22/17 3:11 PM PT | CRM Buyer | 909 Words

We've seen a parade of technologies coming into the front office since 2000, including browser-based cloud computing , social media ,...

Denis Pombriant
Analytics and Workflow
03/15/17 3:33 PM PT | CRM Buyer | 734 Words

There's a big difference between B2C and B2B analytics that no vendors seem to be addressing, and it involves the consumption...

Denis Pombriant
Salesforce FY18 Kickoff
03/09/17 12:34 PM PT | CRM Buyer | 811 Words

Salesforce CEO Marc Benioff invited a select group of press, analysts and customers to a fiscal year kickoff presentation overlooking San...

Denis Pombriant
New Rules
03/01/17 1:15 PM PT | CRM Buyer | 685 Words

One of the foundational ideas of business is the Pareto analysis, which tries to identify the small portion of factors that...

Richard Adhikari
Salesforce, IBM Kick Off New Artificial Intelligence Era
03/08/17 12:34 PM PT | CRM Buyer | 663 Words

IBM has positioned the partnership as heralding "the era of cognitive intelligence -- using Watson's huge data store to give general information to other apps, and intelligence from specific tools like Einstein," observed Denis Pombriant, principal at Beagle Research.

Meanwhile, Salesforce's...

Richard Adhikari
McDonald's Puts Mobile Ordering to the Test
03/16/17 4:07 PM PT | CRM Buyer | 537 Words

"You want to make sure that orders are correct and delivered on time -- that stuff that's supposed to be hot is hot, and stuff that's supposed to be cold is cold," Beagle Research Principal Denis Pombriant told CRM Buyer.

The...

Richard Adhikari
SugarCRM Adds Enterprise Management to Mobile App
04/06/17 1:33 PM PT | CRM Buyer | 588 Words

"They have some good and credible enterprise customers," noted Denis Pombriant, principal at Beagle Research Group .

"They're moving upstream," he told CRM Buyer.

SugarCRM's push into the enterprise is fueled by partnerships with IBM, Wipro and Hewlett Packard Enterprise...

Denis Pombriant
Beginning of a Paradigm
09/04/14 8:40 PM PT | CRM Buyer | 927 Words

I've been following the wearables space with great interest over the last year, from the first steps of products like Fitbit...

Denis Pombriant
Customer Experience Guru Joe Pine: Authenticity Is the New Quality
01/09/08 4:00 AM PT | CRM Buyer | 2044 Words

Denis Pombriant: You and your writing partner James Gilmore have been responsible for introducing some important ideas into the business world, like mass customization and the experience economy. How do you come up with ideas like that?

Joe Pine: Basically, we...

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