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Siebel
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Siebel Featured Products
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Siebel Call Center and Service Applications
According to the company, Siebel Call Center and Service applications allow service organizations to deliver closed-loop customer service across all customer touchpoints – voice, e-mail, wireless, field interactions, and the Web -– and across all hardware platforms, including desktops, laptops, handheld devices, PDAs and wireless phones and pagers.
The Siebel Call Center and Service suite of applications includes:
Siebel Call Center; Siebel Field Service and Mobile Solutions; Siebel Web Service (Siebel e-mail Response, Siebel eService); Siebel Service Analytics.
As organizations transform call centers into next-generation contact centers that offer far more sophisticated customer sales and service capabilities, they demand software solutions that are scalable yet cost-effective. Siebel Call Center and Siebel Web Service applications are specifically designed for multichannel contact centers, enabling organizations to provide personalized customer service; solve customer issues quickly; and enable agents to manage, synchronize, and leverage best practices to increase customer loyalty, revenue, and agent productivity.
With Siebel Field Service, organizations can more profitably manage all aspects of their field service operations, including service activities, scheduling and dispatch, contract and warranty management, service inventory, preventative maintenance, quotes and orders, RMAs and shipping and receiving. Siebel Mobile Service Solutions expand a service organization’s communications options by making accurate information available any time, anywhere.
Siebel Service Analytics gives service managers and executives the information and analytical tools they need to run a service business. It allows them to analyze business performance quickly and effectively through pre-built or ad hoc analyses. Executives can take proactive steps to correct service problems before they have a detrimental effect on the overall quality of service.
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Siebel Energy
Siebel Energy is a comprehensive suite of eBusiness applications designed specifically for the utilities, oil and gas, and chemicals industries. Siebel Energy leverages the scalable Siebel smart-web architecture, robust functionality, industry-specific data model enhancements, and business process support for maximum performance. Siebel Energy enables energy companies to manage relationships with customers, partners, and employees across all interaction channels: web, call center, field sales and account management, and field service. Siebel Energy also provides best-of-breed marketing and analytic applications that enable companies to maximize the value of customer, asset, and operational data.
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Siebel Marketing, Siebel eMarketing, Siebel eEvents
According to the company, the Siebel Marketing Suite is a complete, closed-loop marketing solution that enables organizations to plan, manage and execute sophisticated marketing campaigns across all customer touch points, including: phone, direct mail, the Web, wireless devices and e-mail.
With Siebel Marketing, marketers can create highly personalized, one-to-one marketing programs based on customers' preferences, patterns of interaction, and behavior to improve customer satisfaction and increase campaign ROI.
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Siebel Sales and Siebel Sales Forecasting
Siebel Systems provides an integrated family of e-business applications software. Within its sales product line, Siebel offers Siebel Sales, Siebel Sales Forecasting, Siebel Sales Analytics, Siebel Incentive Compensation and Siebel Mobile Sales.
Other Categories of CRM Vendors:
Data Mining & Warehousing | ERP | Sales Force Automation | Analytics | Loyalty & Marketing | Billpay & Account Mgmt. | Systems Integrators | E-Business | Partner Relationship Mgmt. | Supply Chain Mgmt. | Contact Mgmt. | ASPs
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