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Bringing together a self-service solution for customers
along with an assisted-service solution for contact center agents, KANA IQ
is a robust knowledge base that enables customers and agents alike to
quickly and accurately locate the information they need, resulting in
increased customer satisfaction and agent productivity -- all while reducing
queue times and low-value interactions. KANA IQ release adds an automated
learning algorithm that automatically adjusts suggested solutions based on
past experience. In addition, rapid categorization and enhanced workflow
notification speed knowledge base development and maintenance.
Other Categories of CRM Vendors:
ERP | Supply Chain Mgmt. | Analytics | Systems Integrators | Partner Relationship Mgmt. | ASPs | E-Business | Data Mining & Warehousing | Billpay & Account Mgmt. | Sales Force Automation | Loyalty & Marketing | Contact Mgmt.