CRM Buyer Talkback
See Full StoryEvery corporate IT department faces its share of security threats from the outside world. But contact centers face double the danger, since potential data thieves likely lurk in their own ranks as well. After all, when you combine low pay and an employment revolving door with easy access to sensitive customer information, you have a potentially explosive situation. Despite these risks, the contact-center industry in general has been slow to beef up its security standards. Will that change in the near future, or will contact centers remain security red-alert zones?
Ironic that there is another story on TrueActive Software in the eCommerce Times today - it's the product my company purchased to stop internal security attacks. It monitors everything that happens on a PC, and is really the only effective solution against internal security attacks as described in this article. Highly recommended - www.trueactive.com
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