CRM Buyer Talkback

Re: Vonage Turns to Avaya To Expand Call Center Solutions
Posted by: Mike Brody 2005-06-20 17:08:24

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In a move designed to quickly expand its call center capacity and productivity, Vonage today announced its sales and service subsidiary, Vonage America, has chosen Avaya's SIP-based telephony and contact center solutions. Vonage, a provider of broadband telephony in North America, hopes the move will continue its growth by emphasizing customer satisfaction as the market for broadband telephony becomes increasingly competitive.

Re: Vonage Turns to Avaya To Expand Call Center Solutions
Posted by: Vonage VoIP Forum Reader 2005-06-20 17:16:42 In reply to: Mike Brody

It will be interesting to see how the members of the Vonage Forum http://www.vonage-forum.com react. They seem to be very negative about the previous equipment.