CRM Buyer Talkback

Re: Outsourcing's No Longer In
Posted by: Maria Verlengia 2009-06-30 07:11:22

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Companies used to turn to outsourcing during tough financial times. The current global recession, however, has curtailed outsourcing as much as it has other parts of the economy. "Oddly enough, the global recession has hurt outsourcing significantly," said Chad Hahn, principal owner of Hahn Consulting. "In an environment where there is tremendous pressure to cut costs amid falling revenue, you would think that companies would try to outsource more to keep costs in check. The reality is that companies have cut outsourcing along with all the other expenses in their business."

Latin America outsourcing is on fire
Posted by: klaughlin8 2009-06-30 07:17:46 In reply to: Maria Verlengia

The common mistake in characterizations of outsourcing is that it's an "all or nothing" exercise.
It is important to point out that the Latin America outsourcing market continues to grow at a significant rate, with notable outsourcing leaders Infosys, Capgemini and Tata extending their nearshore operations to keep up with demand from the US.
We're covering these trends at Caribbean CRM Central: www.caribbeancrmcentral.com