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The planning and preliminary implementation processes for shifting IT-enabled work to offshore locations are similar for back office work, customer service operations and knowledge process outsourcing, or KPO. Here we map out the process of offshoring in a manner that allows firms to choose between outsourcing and opening a captive facility once they have completed an assessment of the types of work that could be shifted. Offshoring is presented here as a series of tasks and deliverables.
The ability to offshore successfully is a capability distinct from typical software development management.
Two recommendations that I think make for better offshoring:
* Don’t schedule the cross-team communication on a top-down basis. The offshore and onsite teams should feel free to, and frequently, schedule conversations with their direct counterparts (e.g. analyst-to-developer and vice versa).
* Invest in the right online collaboration tools to replace all of the knowledge sharing that goes on in an ordinary office.
Aloha from Honolulu. –Dan
http://www.manoatech.com/quality
Two recommendations that I think make for better offshoring:
* Don’t schedule the cross-team communication on a top-down basis. The offshore and onsite teams should feel free to, and frequently, schedule conversations with their direct counterparts (e.g. analyst-to-developer and vice versa).
* Invest in the right online collaboration tools to replace all of the knowledge sharing that goes on in an ordinary office.
Aloha from Honolulu. –Dan
http://www.manoatech.com/quality
