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ECT News Network welcomes reader input on topics we cover. Feel free to browse our discussion boards, then just sign in to participate. Comment on published articles, share your expertise by answering other readers' questions, or start your own topics related to e-business and technology.

Social CRM: Size Matters Social networking gives small businesses the opportunity to do what they do best -- engage personally with their customers -- in a new arena. It's an extension of the face-to-face personalized service that ultimately allows small businesses to amplify the effects of positive word of mouth. This is one instance in which big businesses really can't compete as effectively. Join the Discussion  Workforce Management: Beyond Time and Attendance Keeping track of employee attendance is no small task, but far too often it is conducted using somewhat primitive manual procedures. Reducing cheating on hours and handling payrolls more efficiently may be enough to justify the use of T&A software and services. However, it can play a role in managing many other workforce issues, including worker safety, scheduling and predictive analysis. Join the Discussion

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